Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45308 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88152 Views
  • 11 replies
  • 12 Helpful

Help

What does it mean when broadband router flashes blue and how do you fix the problem? 

Bills

I paid my bill on the 22nd of December when I got my email and it’s now saying that I haven’t but i have the bank statement saying I have l, just wondering if anyone else has had this problem? How do I go about solving it 

Kayyy1 by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancellation

I recently moved address and decided to go with EE for my broadband after I was told they pay any outstanding bill from your previous broadband provider (talktalk) I spoke to talktalk and was offered a better deal to stay.so I contacted EE same day a...

Dazzle10 by Contributor
  • 7131 Views
  • 5 replies
  • 1 Helpful

Attempting to order Busiest Home Bundle (3 Months)

 Hi,Been trying to add EE Broadband for 3 months to my current EE account (sim only; mobile), 62 calls to EE via Relay UK, 11 hours total on Hold Music no joy. EE/BT sales rep happened to randomly go door to door on Monday explaining they're in the a...

Daniel60 by Contributor
  • 1205 Views
  • 6 replies
  • 1 Helpful

Re: BT virus protect

Sorry but I cannot see where to go to get the 12 months free, they just want to charge for it, I previously had it free as BT customer. Contract renewed and now switched to EE

I want to find a different broadband supplier.

How do I leave EE?its soooo expensive.  When I set up my account it was only £22 a month now it’s doubled!!  And it’s just basic broadband no extras.plus I’m autistic and I struggle with phones and ee doesn’t seem to have a way to talk to anyone unle...

EE smart WiFi poor performance

I have just switched from BT to ee. With BT I had their mesh system with 3 discs that gave full stable coverage throughout my entire house. With ee I have the equivalent and have 3 white extenders in the same place as I had the discs but am getting m...

Hedgoi by Visitor
  • 435 Views
  • 0 replies
  • 0 Helpful

Resolved! Transfer a landline number to SIM.

With EE , can I transfer a landline number to SIM, including local area code?  I've done some research, but need to know if EE do this service? Its 2024 and things have changed a lot. I believe now days the process of getting a PAC code for a landlin...

Broadband speed

My broadband speed is down to 10mbps or less. It normally runs at about 56mbps.I can't find anything on the forums to suggest a problem. 

Rfaggy01 by Visitor
  • 304 Views
  • 1 replies
  • 0 Helpful