Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, my internet and phone have not been working since this morning
Hi EE,I would like to check on the status of my contract with you. I signed it on September 14th at an EE store, and I was told that my internet connection would be set up within 4-5 days. However, I’m still waiting for the installation of my router,...
Hi do I need to send my ee router back to ee
Hi I recently started a contract for my wifi router and yesterday I received said router, I plugged it in and the router had a orange flashing light (I am aware that the orange flashing light means connecting to broader band) but I waited an hour but...
I had EE perk on my broadband for my 24 month contract but recently renewed over the phone to a new contract and mentioned adding a new EE perk discount code to my new contract and was told I can do this later and I have been trying to find somewhere...
Hi, I was just wondering if anyone knows when the Smart Hub Pro will release.ive seen on some websites about the 17th of September, but is this true?I want it if im going to upgrade to the gigabit package, as most of my devices support wifi 7 or the...
I'd like to change my mobile provider to EE please. 'Yes sir we can do that very easily.'And since I have BT broadband and since BT are EE I can switch broadband to EE and a great deal can be had with both mobile phone and home broadband. Crackin' ne...
I finally convinced my parents to change their Broadband and Landline deal from TalkTalk to EE. The only thing they said was "I want to keep the number". EE said it should be no problem and in booking it all in the TalkTalk account was found and we a...
Literally just installed my EE router after migrating from BT and already I have some problems.1) I also have 2 mobile phones transferred from BT and I was promised to keep the numbers, but the sim card packets have just default numbers on them so as...
