Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I ordered 1.6 GB and the order was accepted back in January. I was subsequently told that I can’t have it as I’m with BT with sport. no problem, I sent the equipment back. I’m abroad at the moment and I can’t call as it’s £3 a min. I’ve received a...
My BT SH2 restarts itself every 2 weeks with a reason of SAAF. It appears to be self-initiated rather than as a result of a command from the Network Management System. These Restarts can be any time night or day. I have raised both a fault and compla...
Hi, I have just this week moved across from BT toEE. I got my ‘pre contract’ papers to view but then no confirmation. The new kit arrived today and I’m all set up and working but I can’t see the Broadband account in the EE app. I was trying to see if...
Dear Sir or madam I would like to know if I can pay so much of my wifi bill and pat the rest on the 16th of March and can it get put back on so I can't use my phone and tv please as I've nothing to watch please get back in touch with me on my email ...
My broadband speed has also more or less halved - getting 20-24Mbps when it should be at least double that.Just seems to have happened tonight, but if it's the ame tomorrow I'll be calling EE,Braid band was only put in just over a month ago, so not h...
Hi so I’ve purchased an EE smarthub and WiFi disc as the WiFi connection is bad in my room upstairs for gaming I have set it all up and it’s perfect but have come to realise my landline now does not work unless plugged into the previous router direct...
Hi, my broadband is due to start 29/02/24 as yet we have not received a router can you confirm when we will get it
Is there an hour landline timecap on ee house phones on unlimited calls?
Hi.Just in process of switching from BT to EE. I was told on the sales call I'd get a new router, and pretty sure they said it was better than my current one. I've chased up EE as I've not received a new router yet with the switch date in 2 days. The...
