Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved from EE on 18 March and received a message that I "may" be sent bag to return my EE router/hub. So far no bag has arrived, and the Community Link to EE Returns does not work. The chat line doesn't seem to be working, and I'm not inclined to s...
Hi,Currently a fairly content BT Fibre 2 customer (FTTC) - I'm happy apart from the price, now we're out of contract.I've been discussing a renewal with BT and they seem to be forcing people onto EE, by making the BT packages a higher price.I was quo...
Hi, my hub has been flashing purple since yesterday. I have tried different leads and reset it however it still flashes purple. What can be the cause?
Has anyone else had as many broken promises. Since being transferred by BT to EE in January on a promise of "better broadband speeds at a lower cost and with better service" I have had nothing other than broken promises. At the beginning I was put ...
Hi all,I switched from Virgin Media to EE landline and broadband in December but since then i can no longer receive incoming calls - states on a mobile that number is invalid. Called BT/EE several times. New phone purchased, 2 x engineers out and an ...
Hi moving from BT to EE, I am out of contract with BT but still paying monthly for broadband and digital voice. Will these both be cancelled automatically by BT, or do I need to do something?
I just made payment and would like to confirm the transaction. Also balance if any
I have a new EE hub, when I attempt to go onto the Parental Controls its says that the settings were not moved from my old BT hub ???.The security settings were done on the BT web page not via the hub.Not really happy with this ??It is alo unable to ...
Hopefully they’ll fix the hub Wi-Fi maintenance while they’re in there … seems a common issue when the app tries to update the smart hub.. honestly get it right please!!!
