Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband is being activated tomorrow - when should I install the equipment they sent out?
I'm thinking choosing broadband only deal but phone line dead no ring tone aso how does it work if it needs to be plugged into phone socket router I mean sorry if I sound a divx
Hi, Currently with Virgin Media and have their Broadband with Superhub in modem mode which is linked to an Amplifi Alien router which I am quite happy with. I am in process of switching to EE, and was looking to use the EE Hub in modem mode to link t...
I would like to order broadband but all I ever get, both on the app and website is “this service is not available”.
I am a recently new customer to EE and when changing to EE I was given a particular price for my broadband fibre 67 essentials and my contract stated the price agreed. However my billing account stated it was more then the agreed contracted price. I ...
hi ,cant get the ethernet to work on my router , 2nd router ive tried from EE but still no service , anyone else had a similar issue . wifi works but i need the ethernet .
I took out a 24 month plan for EE's Full Fibre 900 package in December 2022 and have had a positive experience overall. In the upcoming weeks I will be moving to a property which only has FTTC. This leaves around 6 months of my contract remaining whe...
My landline calls have started going straight to voicemail without ringing through to the handset. How do I stop this and get them to ringing the phone itself, as it was before.
Finally spoken to a sensible guy at BT called Darius who after initially saying there’s nothing he can do because i have an Executive Complaint open checked himself apologised & said easy all i have to do is reorder the ending 369 from 17 march EE 50...
Good afternoon, I have had SIM only with EE for a while so I already had an EE account. I had BT broadband but this past Thursday rang EE and got them to merge the broadband over to EE so that it could be under one account. On Friday I received the r...
