25-04-2024 09:17 PM
I am a recently new customer to EE and when changing to EE I was given a particular price for my broadband fibre 67 essentials and my contract stated the price agreed. However my billing account stated it was more then the agreed contracted price. I phoned services who insisted that the only way to receive my contracted price was to downgrade to fibre 50 essentials where I will pay the price I was originally given but have a lower download and upload. I'm incredibly disappointed with this as I feel it's breaking my contract, is this common practice?
25-04-2024 09:47 PM
What was the particular price?
What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.