Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45716 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89008 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband set-up appointment & change of payment details

I have rented a house without wifi in uk through a friend and now I hope to subscribe an EE broadband plan. The problem is I am currently abroad and will arrive in uk on 10th september, before then no one is in the house. As I can tell from the forum...

Timothy7 by Investigator
  • 1239 Views
  • 5 replies
  • 4 Helpful

No phone or Internet

Hi recently my broadband and land line was down, it took 1 week for the engineer to come, will I get a refund for the week I was without.

Roseann1 by Visitor
  • 285 Views
  • 1 replies
  • 1 Helpful

Asus DSL AX82U problems

I have just bought an Asus DSL AX82U to swap for the EE Smart Hub but it seems I cannot complete the last step, and am hoping someone may be able to help me with an answer or an idea. You may spot a 'faux pas' in my set-up. First I power off the SH a...

MrX1 by Contributor
  • 2371 Views
  • 36 replies
  • 12 Helpful

Broadband speed variation

HiSince about April this year I have noticed that my broadband speed will drop from a max of up to 34mbps down to about 2mbps. I notice it when on video calls or gaming as it becomes unusable. It will then be like that for a short period of time befo...

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