Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
since i have moved from BT to EE(BT), and installed my new router, my phone is now running out of the digital phone port at the back of the router. that's all fine (apart from the very annoying need to dial the full number for local calls). when i am...
After getting fibre installed I have had problems with the home hub repeatedly dropping my ethernet connection:This is just today's events
Hi I use to be with bt and have been moved to ee , with bt broadband I had 3 discs which I could put in different rooms to give good wifi but now I am with ee I can’t get a signal in my conservatory like I could with bt and now my security camera s...
Hi would I be able to use these BT mini connector plugs to improve my signal on the new EE smart hub plus? The signal is ok but would these boost it? Will it work?
Right so like a load of people in here, some if not all are still having issues with the EE app broadband controls. I’ve updated the app today and it’s still so broken. Surly we have some rights to cancel free of charge as it’s part of the package w...
I’ve been with EE for a few years and recently upgraded my broadband. was sent a new router, set up a date for someone to come and activate and he didn’t show. This was jan16th I have been chasing this since and today I get a text message stating the...
I have to cancell my boardband order anyone can help?
Hi, signed up to broadband and tv and I’m due to have it fitted next week. I’ve had a letter saying to activate my account on this ee app but can’t see anything?? I’ve signed in but access things like track my order or set up my free Netflix?
I’m having the same issues with activation on my new account. The engineer who installed my otn said that there was an issue on the EE Side as there was nothing wrong with my new full fibre line into the house. My app has a messsge saying that they ...
How do you turn off the EE redirects so things flagged by as spam/malicious EE just work as expected and don't redirect you to https://block.ee.co.uk/ee/warn.html?url=anything.comNOTE: This is not the parental feature, as that is turned off and you c...
