Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 208 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46559 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90667 Views
  • 11 replies
  • 12 Helpful

activate Old EE Smart HUB

Hello,I recently moved to a new home and I was using SKY broadband in my old home, SKY booked my an engineer visit on the 20th of February, and I can't wait this long time.In the new home I found an EE SMART HUB and the property owner gave me the per...

TMT91 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Resolved! Connecting storage heaters to wifi

HiAm clutching at straws a bit here but here goes.Having installed new storage heaters I'm unable to connect them to my WiFi. How do you know if you have a content look on your WiFi and if you have IPv4 or IPv6??

IanC699 by Visitor
  • 385 Views
  • 2 replies
  • 1 Helpful

Download speed dropped

Hi I was just on the phone with one of your agents to get our new router set up as it’s just arrived today, now that the router is set up and running it seems that the download speed we are paying for has dropped, for some reason with our previous ol...

CJ2001 by Explorer
  • 309 Views
  • 1 replies
  • 0 Helpful

Resolved! unable to log in

trying to check my contract details/end date - unable to log in, keeps saying 'something is wrong, try later'

jg147 by Explorer
  • 491 Views
  • 3 replies
  • 2 Helpful

EE WiFi Router - TP Link Deco M9 Mesh

Hi folks, Can you help please , I am moving from virgin to EE 500mb Fibre broadband, I am just waiting on the kit coming , apparently BT openreach need to get the fibre to my house and there is a blockage ? While I wait on this to be resolved , just ...

SimonD77 by Explorer
  • 1602 Views
  • 2 replies
  • 0 Helpful

Resolved! Openreach cable damaged

How do I report cable damage at my house? The cable has been accidentally cut by workmen upgrading gas pipes. It has apparently been reported to Wales & West. Don't know if it's reached ee yet

Crinkmeister by Established Contributor
  • 1186 Views
  • 4 replies
  • 0 Helpful