Returning an old router to EE

[Liz_02]

Good evening, 

I wondered if anyone can assist. I need to return my old router, I was sent a bag and there was a letter with it, I guess it was the instructions on how to return. Unfortunately I have misplaced the letter. Is is just a matter of carefully packaging the router and popping it in the bag, then to post office. How will they know it my router, do you have to pop your name/account number on a form and place in the bag.

Please advise.

Thanks.

[Chris_B]

@Liz_02  The label on the packaging has information on it that’s used to know who’s has sent it in. 

[Liz_02 · Accepted solution]

Hello,

ok, yes it does ask for account number. Thank you.

Regards.

[Donna681]

I've returned mine and im getting constant text messages saying not returned