Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is it possible to move from BT to EE whilst still in contact with BT? Numerous posts over the EE and BT forums saying people have managed it, yet when I ring 0800800150 (as suggested on EE website) they say computer says no.i want to WiFi 6 router an...
Need my account number to view billsThe only way to get the account number, is on the bills? How on earth am I supposed to find my account number if I need the number to view the number? I received no confirmation e-mail either.What kind of moron tho...
Broadband is down for 2 hours now. 2 kids that aren't happy at all and can't watch TV due it needing broadband. When will this be fixed! I'm not paying for no service. Anyone else down?? Phone support says 4 days to fix!! Didn't even want to be an EE...
Hello, I have newly changed over to EE smart hub + from Bt Smart hub 2 with 6 WiFi discs also 4G hybrid backup.I was most concerned that I would struggle to get the WiFi coverage throughout with the new smart hub+ even if I did manage to get EE to se...
just had full fibre installed. 900mb Garenteed speed 700mbpsIs this speed correct ?
Hi, My partner and I are moving to a new house and as part of the move, wanted to bring our EE Broadband account with us and switch our old 76mb FTTC package to the 900mb FTTP package advertised on the website but told no and we can only switch to a ...
I think it’s okay if I will pay you 1/4 of my bill according to my speed I’m paying for.
my internet is not working it’s green but we can not connect to the Internet
Hi all,Apologies if this is a dumb question but my EE connection date is 20th Feb and haven’t a clue what to expect!my new EE hub is arriving tomorrow- when do I plug that in?Will my existing connection come through it if I set it up tomorrow?on 20th...
