Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45716 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89008 Views
  • 11 replies
  • 12 Helpful

Chat

Hi I have got WiFi broadband and it keep having no signal what is going on please it since last Thursday   

Delivery of equipment no one is home

Hi, I have received an email telling me my broadband equipment will be delivered in the next two days and I am away for the next two days. The area is not safe to leave a package by the door so what will happen to the package when the courier knocks ...

UnsteadP by Investigator
  • 2377 Views
  • 5 replies
  • 0 Helpful

No internet

Hi my internet has stopped working it is saying 24 activation today or wait until after midnight what does it mean thanks 

Router light green

Hi there I just got fibre max installed this morning however the router is still showing a green light. I have restarted and reset it. Can anyone help as it says it should be aqua? 

Hezzadot by Investigator
  • 6053 Views
  • 15 replies
  • 6 Helpful

Broadband Switch to BT from EE

I was persuaded by the EE salesman to switch to BT broadband from EE when my contract was up for renewal at the beginning of July. No problem with that but EE are still taking money from my account. The sales guy I spoke to at the time was supposed t...

Kimmygee by Explorer
  • 329 Views
  • 1 replies
  • 0 Helpful