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Smart Hub Plus SH31B - router download and upload sync speed no longer showing

monitorcurve
Established Contributor
Established Contributor

‎22-04-2024 04:59 PM - edited ‎22-04-2024 05:02 PM

  • Router: Smart Hub Plus SH31B
  • Firmware Version: r1.34.0-R-994210-PROD-83002
  • App Version 1.13.1

Anyone noticed the same thing on the "Check your Hub’s status", that "Downstream sync speed:" and "Upstream sync speed:" have disappeared from the router page, when you go to http://192.168.0.254/StatusScreen or http://192.168.1.254/StatusScreen (whichever subnet you have your router on)

This is not a browser/device/caching issue or the fact that the router was recently restarted as when the router gets a connection it should show the sync speed, and had been up for a day or so previously and still not showing it.

This is before and after pic (the old pic I have is of the router on a different firmware, but the firmware version was up-to-date and the same as the current pic, I just don't have a pic of that)

Before:

router-before.png

After: (where's the download and upload sync speed gone?!)

router-now.png

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10 REPLIES 10
JimM11
Skilled Contributor
Skilled Contributor

‎22-04-2024 05:07 PM

@monitorcurve Works fine on my router, you can also see it in the Technical Log also. Don't know how much i trust it yet as my system is moving from 47mb/s now down to 34.5mb/s and nearly a month in operation, so should have settled on fttc by now.

Giving it some time to try and establish what is going on...

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monitorcurve
Established Contributor
Established Contributor
In response to JimM11

‎22-04-2024 05:18 PM

Also not listed there, this is what I see:

technical-log-information.png

 

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JimM11
Skilled Contributor
Skilled Contributor
In response to monitorcurve

‎22-04-2024 05:21 PM

@monitorcurve Waiting on your pics to clear will keep checking and view then.

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JimM11
Skilled Contributor
Skilled Contributor
In response to JimM11

‎22-04-2024 05:24 PM

@monitorcurve Try printing page to a pdf and see if its there or not  also.

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XRaySpeX
Grand Master
Grand Master
In response to JimM11

‎22-04-2024 06:03 PM

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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XRaySpeX
Grand Master
Grand Master

‎22-04-2024 06:06 PM

They are present on both my SH+'s Status & Advanced > BB pages of the same firmware vintage.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JimM11
Skilled Contributor
Skilled Contributor

‎22-04-2024 06:17 PM

@monitorcurve @XRaySpeX Your connection type is showing N/A so would not expect it to show you the sync speed, mine has DSL and shows correctly.

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XRaySpeX
Grand Master
Grand Master
In response to JimM11

‎22-04-2024 09:10 PM

@JimM11 : What makes you think my connection type is N/A? It's currently showing DSL but Discon'ed & still has entries for Down & Up speeds. They remain there but faster when it's connected to DSL.Capture.JPG

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JimM11
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎22-04-2024 09:15 PM

@XRaySpeX Was not your connection, it's the OP's i was drawing attention to it in case you had advice for him regarding this.

Sorry if it caused confusion.

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