Will Fibre 50 cap my upload speed?

[Dabmonger]

I'm moving from NOW to EE, and the fastest option available to me was Fibre 50 (no doubt due to my download speeds being below 50Mbps, whereas the rest of the properties around me in the cul de sac have significantly faster speeds).

However, my typical upload speeds are about 12Mbps. Am I about to be capped at 9Mbps that's stated for Fibre 50?

I phoned EE and went round houses basically, and I got told by more than one operator that I can always leave within 14 days! 

In addition, I was latterly passed to someone in Sales who called me "Mr David" and did not have an accent from the UK & Ireland. I thought all EE call centres are no longer abroad - it doesn't mean that the operator wasn't abroad, but it sure seemed like it.

[Dabmonger]

I just called EE asking for help with a matter, and I received an email with the following text: 

Thank you for talking to us recently, and for letting us know that you’re happy for us to contact you about adding a phone, sim or device to your account in October.

We'd love to get back in touch with you in October. However, if you don’t want us to contact you about this, please click the link below to opt out.

This doesn’t affect your current marketing preferences

Thank you,
The BT Team.

None of the above was discussed on the call at all. What's going on please?

[Chris_B]

@Dabmonger  You need to call customer support asap.  This is a public forum that has no access to your account so no one here knows what might be added to your account 

[Dabmonger]

Yes, yes, I realise that this is a public form, but I'm wondering if this is typical. 

I was discussing the possibility of Fibre 50 capping my FTTC connection in that my upload speed could do down from 12Mbps with NOW to 9Mbps with EE (I only have had the Fibre 50 option when taking out an EE contract).

There was no discussion of anything else. 

Getting the aforementioned email from BT/EE was rather unexpected.

[XRaySpeX]

@Dabmonger : You were exploring with EE about moving your 50 Meg FTTC from NOW to EE & they're just nicely offering to ring you back when you'll be ready.

Fibre 50 should give up to 20 Meg Upload.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

[Dabmonger]

Hi. I had to enter the UPRN. Is there a way to copy the table, or just take a screenshot? 

It's the Blairgowrie exchange, cabinet B.

I personally get 46Mbps max (all the other houses in my postcode get considerably faster download speeds), and I get 12Mbps max upload. 

The Fiber 50 option generically states an upload speed of 9Mbps, with Fiber 73/67 stating an upload speed of 18Mbps. I was reading these as being maximums, hence meaning that I would be capped wrt upload speed.

My personal download speed guarantee is given as 38Mbps.

[XRaySpeX]

Use the Camera icon above your text to upload an image file to here.

Please also post image of where it states Fibre 50 has a upload speed of 9Mbps, Being in a FTTP area I can't see it.

[Dabmonger]

 I was wondering if there was way to copy the table directly, but I'm enclosing a couple of screenshots, one of the table, and one of the fiber packages available for my property. Please note that all the other properties in my postcode have the Fiber 73/67 option.

So, I'm wondering if my 12 Mbps up will be capped at 9 Mbps when all goes live on the 23rd.

 

[Dabmonger]

Btw I'm trying to send the Fiber 50, but it's not liking the image. I'll try again ...

 

[Dabmonger]

This was in an email from EE