For the past week, between 7-11PM, my download speed has been very low, between 150-300Mbps. I’ve restarted my ONT, my 3rd party router, I’ve even plugged in my EE router, and the app says I’m receiving below the guaranteed speed of 1.3Gbps.
Throughout the day, I get the full 1.6Gbps. This issue only happens between 7-11PM.
When I call customer service during the day, they say everything is normal as I receive 1.6Gbps.
And when I call during 7-11PM, customer service is closed-even though they told me they close at 9PM. I called today at 1930, and the automated message said they close at 7PM. I then got an automated text for callback saying till 8PM.
I’ve been trying to contact EE for days now, can’t get hold of anyone.
What are my steps now?
