Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88863 Views
  • 11 replies
  • 12 Helpful

Resolved! Moving from BT to EE Full Fibre -few questions

Hi, currently on BT Halo 3+ , Street has just been activated so thinking of switching to EE  1.gb . Full Fibre.  Couple of questions,really appreciate any help - Thanks. 1) Do BT charge exit Fees (one year left to run on contract) to switch to EE 2) ...

Resolved! VOL complaint

Hi does anyone know to check wether a complaint made and a VOL number given, can you check online anywhere see  how the complaint is proceeding along 

TJ49 by Explorer
  • 330 Views
  • 2 replies
  • 1 Helpful

Why does my network say EE unsecure network

I changed from BT to EE some months ago but EE  network states ‘unsecure network’ I’ve mentioned on telephone calls and agents seem to imply it’s a prob with my iPhone and iPad. I can still access BT network via settings as it’s secure and have been ...

Maeville by Investigator
  • 3493 Views
  • 8 replies
  • 3 Helpful

APP /Account not linking devices.

Just migrated from BT to EE not through my choice. Managed to get mobiles and broadband working. Set up on line account and down loaded the APP. Tried to link the broadband then the issues started. the message you get is as below. So Phoned up spoke ...

Broadband

Just wondered if anyone could help me, my EE hub has been playing up a lot recently. Especially whilst trying to game. I have disconnected all other devices besides my game that was connected to my internet but still no joy.