Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved to Ee on 1-11-24. Kept BT router and was sent a new cable for it - switchover went well and internet up and running. BT sent an email “here’s your bill”. Am unable to see it as account is closedEE have sent text saying bill ready -when I log...
Hello,I am meant to believe that EE and BT are now one entity—talking one means talking to all—apparently not.I have just been switched from BT as part of contract renewal to EE. Immediately after the switch over, I lost access to the MyBT app where ...
I have just moved across to EE 900mbs from BT 900mbs, on BT I had 3 wifi disks and was told thatI could keep these and use them on my new EE Smart Hub Plus. Unfortunately I am unable to get them to work, they go through the fully cycle then the lig...
We have just been sent the new EE Smart Hub plus. We had ATC Sun Ray heaters which worked perfectly on the old BT hub. Now the Gateway will not connect to the new hub. Has anyone had a similar problem and can suggest a solution?
HiI'm just wondering if anyone can enable error correction on my line, every few seconds my line will have issues with upstream errors and this is causing online games not to work I have had open-reach engineers out before when I was with BT but as t...
Just bought the Full Fibre 150 plan and was wondering how long I would need to wait to access the EE WiFi hotspots?It's not letting me log into it with my EE account credentials so I'm not sure if I need to use a separate login for the hotspot or if ...
EE app installed. Router already setup and working. Phone connected to router wifi, no problem. I'm in the EE app, middle option Smart WiFi. I click router is already set up. I click enter details manually. I click I'm connected now (as I'm already ...
Just wondering if there is anywhere to view the firmware notes for the current firmware versions of the Smart Hub Pro? Curious to know what was changed/added or fixed. Thanks in advance
Hello all,Just checking whether I am doing something bizarre?I have ethernet to each point of the house, previously I had the ethernet into a unmanaged switch, and one of those ethernet connections would go to the previous BT wifi etenders.I have upg...
Hi. I was hoping to migrate from BT to EE today. However, despite suggesting that WiFi 7 (at 1.6gb) would be available on EE, no such package was on offer. Is this because I want to take my landline with me too? Any idea when this combination would b...
