Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can anyone help. My landline no longer shows caller id on incoming calls!
Trying to find the option to pre credit my broadband and all i find is "setup direct debit" I DON'T use DD payments. If i have the money to hand i want to be able to credit my account with out a headake. Since moving my broadband from BT to EE its b...
Hi. I have just had fiber install at my property and the engineer was very nice and asked where the point in the house would need to be. We agreed to where it was to go. But,,,, the route of the cable,,, this was not discussed and I didn't spot the r...
As I couldn’t find a way to contact EE via email, I hope this message reaches some people who might be able to assist me.I would like to know if it is possible to replace the EE router with a third-party modem/router. My current EE router, which I re...
I have two charges to return my old BT kit after moving to Ee but I no longer have one of the two routers because it has been recycled, how can I avoid being charged?
I was switched by BT to EE in December 2024. Already had an ageing BT router so expected to be sent an EE Smart Hub Plus router as part of the new deal. How do I obtain that new router?
I am trying to pair the EE app on my iPhone with my hub. The broadband is all working fine, but the app won't pair as it only uses the QR code on the hub! Obviously the QR code contains the original network name, but I have renamed mine to something ...
OMG, sounds like the exact experience which I have had today. I rarely complain but have had to today. I have an old thick walled listed house and decided to upgrade from standard broadband to Full Fibre 1GB for £60 pcm - previously having had BT wif...
EE Customer Service has gone down the pan, constant lying and going in circles.1. Told by Live Chat that my EE One discount would be applied to my ongoing contract if I took out EE Broadband and would be applied on my next bill. This didn’t happen.2....
Hi. It’s a couple of days that internet connection is gone suddenly. The router has a solid green light, then flashing green light and then orange for a couple of seconds and then restart again. I tried to turn on/off ecc. Still can’t see any WiFi .t...
