Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88859 Views
  • 11 replies
  • 12 Helpful

account linking

After switching from BT and receiving no email with account details  etc. Managed eventually to get an account number after calling EE but still cannot add my broadband to my EE app or the website. It refuses the Details form with "Please enter a val...

Resolved! Possible refund

Hi, quick question. My home phone has died a death and I’m not replacing it. I’m under contract for phone line and broadband until November 2025. Can I get some money back on the phone line? Thanks in advance. 

Lizzywil by Visitor
  • 319 Views
  • 2 replies
  • 1 Helpful

Account number

I literally can’t find my account number as I am planning to opt out from my ee broadband and I found it’s too lengthy to know it . Help me out as I login and I literally can’t find any information the mail send by ee . thanks 

Forced 5GHz connection.

Evening all. I wasn't sure which section to post this in so here we go for general chit chat... what I'm wanting to achieve is for my tv (jvc amazon fire edition) to connect, and stay connected to the 5GHz  network ad opposed to the 2.4GHz it current...

Broadband not working

Hi, my broadband is not working since 5th Feb and when checked says that there is a major outage and estimated ed time to repeat is Tuesday 16:00. I have  3 ee sims and the reception is awful at my location so, i can’t use hotspot. I called again to ...

KrishnaV by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful