Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40725 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74143 Views
  • 7 replies
  • 12 Helpful

Broadband Very Spotty - EE Smart Hub

We moved to EE around September 2022 and to begin with service was great no real issues however more recently there are so many connection issues for both wired and wireless devices.Phones wireless connection speeds become seemingly at random super s...

srose8 by Contributor
  • 290 Views
  • 1 replies
  • 1 Helpful

Slow Fibre 900 speed

Hi all, I am currently getting speed of less than 400mb down and 50 up, I am on the fibre 900 package. I was told the usual 10 days for the line to settle but it is fibre. Should the speed be up straight away or do I wait? TIA Phil

separate broadband for garden room

I was wondering if anyone knowledgable would be able to give me the options I have for getting broadband into my garden room.1. Cat5/Cat6 cable running from house(ideally don't want to 'dilute' the broadband we have already as it is bad enough for wh...

LisaMcD by Visitor
  • 337 Views
  • 1 replies
  • 0 Helpful

Off line

Good morning.  I'm having trouble with my cameras at the stables. I have an ee box but cameras keep saying off line. Iv re started , re booted lots of times. But soon as I go home it's always off line.I have tried to register on ee app but app is pla...

Potential Scam Letter

I have just received this through the post purportedly from EE"One of our customers told us they're moving to your address and they'd like to take over the broadband service on 13/04/2023If you're not moving or we've got the wrong date, please contac...

Help

Hi, I'm writing to you because I can't register my broadband online. I'm trying to find two numbers. I have a number but I need the other second name to be able to edit it. do not use internet

Authentication problem Hudl 2

I’ve been trying to connect my daughters Hudl 2 to the Wi-Fi it just keeps coming up authentication problem. It’s been reset to factory settings and it connects just keeps coming up authentication problem and comes up saying I need to check my Wi-Fi ...

Smart Router / PS5 - NAT Type 1

Hi all Is it possible to get a NAT type 1 for a PS5 through a Smart Router?I'veAssigned a static IP for the PS5Forwarded ports 1935 & 3478 to 3480 (internal & external, TCP/UDP)Also tried placing PS5 in the DMZNone of the above works, the PS5 still r...

Minty_Cymru by Established Contributor
  • 2201 Views
  • 11 replies
  • 1 Helpful