Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have the EE smart hub plus router changed from the old EE router in May the speeds coming into the house consistently over 500mps but since I've been using this router have had to phone tech support frequently as my WiFi speeds to all my devices ke...
I was trying to resolve an issue where I have a WiFi Extender successfully installed in my local network but the Hub UI reports Devices 0 are connected to the extender.I restarted and reset the extender but it always shows Devices 0. I then had a loo...
Broadband keeps switching off after 20 minutes since 17:30 today. Have restarted 5 times. Unable to make any contact with EE support. Not able to use any support contact s at all. Used BT/EE for 26 years but since the restructuring with EE they have...
Hi,Planning to get both new broadband and mobile, I switched my mobile contract to EE yesterday without realising that if I’d done broadband first, then I could have got a really good discount on my mobile contract if I’d combined the two. Is there a...
I recently had to have my SH31B router power supply replaced and because it failed at exactly the worst time - 3pm on Saturday of a bank holiday weekend, I found a cheap replacement router on eBay that I could pick up the same day to keep myself conn...
After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...
Please would you advise. I would like to position my full broadband hub further from where the fibre enters the house. Is the WAN lead with the red ends a special lead or just a LAN lead with red ends? Would it be okay to use a 10m CAT8 lead for the ...
Hi everyone,I was with BT for a long while and I saw they were offering to upgrade my Broadband to EE (I already have a EE mobile account). I was offered fibre 500 for £34.99 per month and no set up fees which was a good deal so clicked through and i...
Hi,I’ve received a letter and text from ee about my broadband being taken before 08/09/35 and I want to cancel it.Thanks
