Broadband & Landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44082 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85273 Views
  • 11 replies
  • 12 Helpful

Transfer from BT broadband

Hi. I’ve just transferred from BT to EE bb (900mb fibre). I’ve set up my new re router and done the steps. The router is working fine with the aqua light…. But the WiFi signal in the house is still the old BT network name and password. Does it transf...

Port forwarding not working

Hi, I recently moved from a different ISP to EE and I'm trying to open some ports on  my EE smart hub / router.I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP and UDP) on...

Nonamesleft by Established Contributor
  • 746 Views
  • 7 replies
  • 8 Helpful

Port forwarding not working NO MATTER WHAT I TRY

Hi, I recently moved from Virgin media to EE and I'm trying to open some ports on  my EE smart hub / router.Specifically I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP a...

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Nonamesleft by Established Contributor
  • 463 Views
  • 2 replies
  • 1 Helpful

New broadband bill vs Old broadband bill

I paid the broadband service on. 27th May for the period 13th May to 12th June.  Then I upgraded my broadband service on 3rd June.  The new bill will be charged on 13th June for the period of 3rd June to 2nd July, which is a full monthly charge.  I h...

BNgo by Explorer
  • 612 Views
  • 4 replies
  • 0 Helpful

Advise required Re EE Smarthub Pro Wi-Fi 7 install

So my new Smarthub Pro arrived today and my install date is Monday 14th October. Where my ONT will be installed  is approx 8 metres from where i need my router  placed.The question i have is as follows. Will i be able to run my own Cat 6e cable from ...

Robbla by Investigator
  • 751 Views
  • 4 replies
  • 4 Helpful

Resolved! Was looking at joining back

Well after almost 12 months leaving EE for FF broadband. I see my account is still broken and glitched out. I left EE because of the EE app and SH+ stability issues. Adding my post code without signing in shows what’s available. Sign in and I get som...

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TuckerUK by Established Contributor
  • 351 Views
  • 1 replies
  • 5 Helpful