Back in October 2024 my BT Broadband contract was ending, I had an email from EE so contacted them on 17 October 2024. I spoke to a young guy who explained that EE were taking over BT, I had no issue with that. He explained to me that EE could give me a Broadband Package, including the full works tv and digital phone, it was more expensive than we'd had with BT but he told me that after the initial 3 months I could cancel the tv package, and drop the cost back down again. I now discover I can't because I'm tied into a 2 year contract.
Circumstances are changing and paying nearly £200 a month for broadband, tv etc is something we could do without but, it appears I can't get out of it until October this year. I never, EVER agreed to this!! We don't have ANYTHING on a contract for this reason, the moment I hear the word 'contract' I say no, but this guy never mentioned it being any kind of contract.
He told me that after 3 months I could remove the tv package if I wanted to, and I assumed (stupidly) that it would just be a rolling direct debit that I would be able to cancel if circumstances changed. I would NEVER have agreed to going into a two year contract because my husbands work is so volatile.
I received no "contract summary" or "pre contract information" I literally received NOTHING after the phone call. I never agreed to a contract and neither myself or husband signed anything either.
Can EE legally do this?? And is there anyway I change the contract early without incurring extra costs? I will be recording future calls!!
