Payment hasn’t changed

[BrigidK]

I went into shop  in Bangor last week to set up a new contract for £30.99 a month for broadband and i got my documents emailed etc but I can’t see when the DD amount is set to change. 

A payment for the out of contract £47.36 came out this morning again rather than the new total ! I’m just worried l will end up paying twice. 

[XRaySpeX]

Look in in your online EE a/c by going to Bills & Payments > Change how you pay & check the payment date.

[BrigidK]

Also i was trying to link it on app and i was given account number and it doesn’t recognise it or my mobile number! 

[garybs29]

If only changed last week chances are the bill was already produced before it was changed, you'd need to check bill date & renewal date though

[XRaySpeX]

Is the given a/c no. of the form of 'GB' followed by 8 digits? You don't link a BB a/c using a mobile no.

[JimM11]

@BrigidK Help if you need it.

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