Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have moved from BT to EE.Since moving from BT to EE last week, the EE Network has gone and shows as the previous BT network. I think it renamed itself possibly ??? It all works ok apart from when I have to add a device and need to enter the pas...
Hi guys just want to check my broad band has had a flashing green light all night . It occasionally turns to a solid green light . I have done all the checks - unplugged and restarted and still the same
I've tried looking for information but for some reason EE likes to hide information like it's an escape room.I have a Smart Hub Plus Router right now. I'm wondering if I can contact EE to get a mesh system. Do I need to upgrade the router I all read...
Hello,I am moving house and would like to take my EE broadband with me. At present we pay £28 per month. I have been told that after I move we will pay £36 per month for the same service. I recently renewed my Broadband with EE and am locked for near...
Just joined EE from BT on Monday this week. On the All Rounder full fibre gigabit package. Are some of the features on the app not working for everyone or just me it’s so frustrating. You go into the WIFI controls section and all you get “We can’t sh...
Hi all, I would like to set up a separate wifi for my children and their friends when they come over, which is more restrictive in terms of content etc. I assumed this was what Guest wifi is, but it seems as if all that does is make the password easi...
6 months ago we got the New Smart Hub plus which was great until Wednesday when the signal dropped out all day. During at least ten calls with EE and Guides I was told the "The router is working fine", despite no email or wifi anywhere. Following a...
Hello,So I'm currently out of contract on my bt wifi and I'm paying £60 a month and I want to switch fo EE as I see it is only £32 a month and as I'm already an EE customer I assume it should be easy to to, how would I go about doing this and any tip...
Hi - I am using an ASUS GT-BE98 with we 1.6gbps service plugged directly into the ONT. First couple of months was getting 1.6gbps+ into the router, but now it’s suddenly dropped to 850mbps. If I plug in the EE Smart Hub Plus it registers as 1.6gbps+....
My parents have bought the "Full Fibre Gigabit Essentials package (900Mbps)". We all ready have this installed and working. I have asked if they could look into getting the "Smart Hub Pro and Smart WiFi Pro bundle" or the "Smart WiFi Plus bundle" for...
