Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44202 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85567 Views
  • 11 replies
  • 12 Helpful

Resolved! No sound on Digital Phone

I have recently transitioned from BT to EE broadband including a digital landline using a BT phone adapter and the original handset(s) (Panasonic). I have the EE hub and internet access is fine. The hub manager shows the adapter is registered and “in...

Finding bill and overcomplicated

I have recently been told that BT is changing to EE and have been sent the new router and apple TV box. I didn't want apple TV and told the person on the phone, i have also been sent the WiFi booster which i didn't want. This new service seems to be ...

Router delivery

Hi, switching from BT, officially as 23:59 tonight yet haven't had the new equipment or even a dispatch note and can't see where to check status if order in the website.I work from home so will ee work in my BT equipment or am I losing broadband tomo...

Torkijo by Investigator
  • 922 Views
  • 10 replies
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Haverland Smartbox with EE Smarthub router

Hi All, Does anyone use Haverland internet controlled electric radiators?I  have been using them for a number of years. They  connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...

SueyBrown by Investigator
  • 690 Views
  • 7 replies
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Resolved! EE Broadband and BT landline

I currently have no broadband as it is not available in my road due to rural area, I do however have a BT landline.A new fibre line has been installed recently and is coming online shortly and am looking to get broadband. I am one who likes to limit ...

dorislc4 by Contributor
  • 5374 Views
  • 18 replies
  • 1 Helpful

Broadband Speed

I have the Full Fibre 150 service where I am guaranteed at least 100mbps. I am not getting those speeds (getting high 80s) I do use TPLINK devices that use the household network loom to use an Ethernet connection which I think are the cause as I have...

F0ssil by Investigator
  • 660 Views
  • 19 replies
  • 13 Helpful