WiFi 7 Pro Router - Ready to take a mallet to it!

[Tinbum73]

Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.

I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices randomly disconnect, there seems no pattern to it, and to make it worse the router will show the device as connected, the status light on the device can show its connected, but apps will say disconnected. This is across a whole host of different devices, Redsea, Neptune, Meross, Octopus etc. So I know its an issue with a particular brand.

I’ve recently changed the 2.4ghz channel from smart to a fixed channel, this seems to help, but then the router will randomly drop everything and I have to mess about changing channels to then go back to original channel to get everything reconnected.

I’ve had a new router delivered, that was great for around 18hrs, but its now doing exactly the same thing.

In total I have around 75 devices connected, which is below the max number the router support from what I can tell. Wondering if anyone else is having similar? And if so, if anyone has found a fix?

[tnj]

I have exactly the same since I went live at the end of May, and I have had an EE engineer visit and change the router and they were unable to resolve the issue. I was told it could only be fixed with a firmware update but this has not been forthcoming.

My temporary resolution is to provide my 2.4G WiFi off my old BT Smarthub2 and extender discs whilst using my own DHCP/DNS server. I have around 90 WiFi devices the majority being Tuya based.

I believe buying an alternative hub and extenders would also work but I am reluctant to spend that much money when a fix could be around the corner.

[Tinbum73]

Unfortunately I don’t have an old router I can do with that 😐 It’s been making go totally bonkers, especially as I have some critical devices that monitor the parameters of my marine tank!

I don’t want to buy a new hub and mesh system either, we’re already paying EE a small fortune for their top tier service and can’t even get EETV because of that! I might get a cheap router that I can plug in and run a separate 2.4ghz network as you’ve done.

In the meantime I see a grump email to EE in the offing. 

[XRaySpeX · Accepted solution]

EE provides no email contact. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Huggons1]

I reported the bug last year, that setting a fixed channel on the smart hub pro, doesn't lock in. I let them know that it was a bug with the firmware. The router was swapped and 2nd and the 3rd router had the same bug/ issue. Then they sent out an EE tech who witnessed the bug. He was a complete waste of time and wanted to argue, as to why anyone would want to set a fixed channel! I did attempt to explain that there was a bug and the router was not working as designed, however he couldn't comprehend the facts and blamed my heating controls! 

I am in contact with Jordan TA, an EE tech on this forum. He acknowledged the bug and said that it was due to be fixed shortly in a firmware update. This however was months ago. Latest smart hub pro firmware is February 2025 r2.64.7-R-1303938-PROD-1
App version: 2.34.2. 

The upshot of my journey is EE struggle to understand the basics and their flagship router is for some reason being sidelined. The smart hub plus router, has been receiving lots of attention and firmware updates, since it was launched.

Hope this helps.

[Tinbum73]

That is annoying. 

I’ve literally just got of the phone to EE, they’ve said it’s a known bug and they have an updated firmware to push out. The agent said he’s filled in a form, and so the firmware should be pushed out in 48hrs. 

if it’s not, and it’s still not working, I’m not sure what to do. Looking at WiFi 7 tri band routers and they are mega £’s, so that’s out of the question. 

Things are getting so bad, I’m struggling with teams calls, with constant disconnections!

[tnj]

Even more annoying is I spent some time with EE tech on the phone today and their solution is sending me another router which will apparently fix the WiFi optimisation issue, but I don't believe it will.

[Tinbum73]

That’s what have I just been through - router replacement. Worked perfect for 24hrs, then I assume it must have done a firmware update and I was back to square one. 

[Huggons1]

I will be surprised if there is an update in the next few days 

[Tinbum73]

Me to, if not, I may ask them to send me the Smart Router Plus and discs, as an interim until they can sort out the issues, as well as a discount for the grief!