Poor customer service.

[StevieH1970]

WiFi not working, after they did a check I got told my power supply to my router was at fault ani need a new power lead. Got told it would be 3 to 5 working days but I would get tracking details when it was ready to be dispatched. Called after 4 days as no tracking details had arrived only to be told that the first customer service representative hadn't ordered me one so basically did nothing. New one ordered with second person arrived two days later. No TV for a week due to pure incompetence. They sent a "how did we do" text after the first call which I stupidly said they did a good job and didn't send one after they new I was upset with their service. Need to remember never answer these " how did we do" texts until problem is actually resolved. Left my old supplier as their customer service was crap now I don't seem to be in any better position.

[JimM11]

@StevieH1970 Take it at least the PSU replacement did fix the issue?

[Leanne_T · Accepted solution]

Hi there @StevieH1970 

I am sorry you've had this experience and had no TV for a week, I understand how frustrating this would be for you. 

If you would like to discuss the power lead not being sent to you the first time you called, please get back in touch with our broadband guides and if needed, they can open a complaint and one of our complaints guides will contact you. Or, you can open a complaint on the Make a Complaint page and one of the team will get in touch. 

Leanne.