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NO BILL SO NO ACCOUNT NUMBER SO UNABLE TO USE THE APP TO GET THE ACCOUNT NUMBER!

Banzeta
Visitor

I've been trying for days to find my account number, I can get on my account via the website but it will not let me see my account number or my bills. I've been with EE for a year now (BT before) but never had a bill either by post, text or email so I've no idea what my account number is in order to access the app which the website keeps directing me to. Why in this day and age is their no email to contact them, no 'Live Chat' which every other provider seems to have, its pathetic that EE seem to have gone out of their way to make it difficult to get intouch with them. Any ideas on how to find my account number would be greatly appreciated. Back to BT or SKY ASAP !!

EE - GET YOUR ACT TOGETHER !!

2 REPLIES 2
JimM11
Community Hero
Community Hero

@Banzeta That link below is the best way to get hold off EE!

Contact Us | Help & Support | EE

XRaySpeX
EE Community Star
EE Community Star

Your BB a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP