Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I hope someone from the EE Tech Team can reach out to me. I reported a fault over 48 hours ago on my EE Full Fibre service. I went through tech checks and diagnostics, and an engineer has been booked for today from 1pm to 6pm. I’ve received vario...
<span;>I'm just about to change my broadband over from BT to EE. I don't want to have to change my existing 'btinternet.com' email address. Please tell me I don't have to.</span;>
Hello,I need to remove the WiFi extender from my contract, it's £7 a month, and i do not use or need it - it's been carried over from when i was on just BT - I've already been charged on my latest bill for non return of the BT disc.
How do I claim an early leave charge from VirginMedia?
I've just signed up for ee full fibre. I gave an incorrect email address when I signed up.I have an existing account with ee, which I can merge accounts but obviously I won't know my account number as the welcome email will go to the non existent em...
Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...
Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...
I've just migrated from BT fttp 500 to Full Fibre Gigabit Essentials however my speed test are showing the same speed as I had on BT ie 480 Mbps. I suspect my profile has not been updated. What is the easiest way to get this resolved?
Hi, Our WiFi keeps dropping it's connection multiple times a day. If we switch it off and back on it usually comes back on. The lights on the router remain blue and we have not changed it's position. Any advice?ThanksJS
Hi,I've noticed that my PC is struggling to maintain a good connection connect through Ethernet (not powerline, hardwired) and I'm struggling to work out what is actually causing this - whether it's the EE Router, the cable or the PC's networking car...
