Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45291 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88104 Views
  • 11 replies
  • 12 Helpful

Resolved! EE Smart Hub Flashing Green (We Cannot connect to Wifi)

Hi,Our Smart Hub was working fine and all of a sudden the WiFi is gone, went to check the Smart Hub and it is continuously flashing green, I have tried both disconnecting the Hub for a while then turning it back on, I have also tried the factory rese...

Rossc441 by Visitor
  • 2472 Views
  • 2 replies
  • 3 Helpful

Apple Airplay Wi-Fi connection issue

Hi,my airplay connection to a small hifi unit has started glitching - it drops the connection for a few seconds then works again, then drops again, over and over.  Is anyone else experiencing this or have a suggestion to fix?more detail….this has wor...

Mikegf04 by Investigator
  • 529 Views
  • 6 replies
  • 0 Helpful

EE Smart Hub Plus ARP and SSDP Message Flooding

So I'm continuing to investigate the lag spikes I seem to be getting on my internet while gaming despite the fact its supposedly a fast 900 mb FTTP service.  I've discovered via Wireshark that the router seems to be flooding SSDP and ARP messages ont...

BlockyMan by Established Contributor
  • 700 Views
  • 7 replies
  • 1 Helpful

Google Nest Camera no longer connects

Hi, upgraded to EE with Smart Hub Plus. Since then my Google Nest Wired Outdoor Cam no longer works. I have factory reset, tried all Wi-Fi modes, moved it next to router, tried every setting, but the Nest device setup simply can't find it anymore. An...

mrroach by Investigator
  • 2113 Views
  • 19 replies
  • 1 Helpful

Pausing WiFi on a device group

I have recently switched to EE broadband, and having switched off the setting to control the timings for when my children’s devices can connect to the WiFi a while back as my kids are older now, I find myself needing to go back to it for my daughter....

Piacere by Visitor
  • 511 Views
  • 1 replies
  • 2 Helpful

Confused about deals. Want to keep landline.

We're currently with Virgin's M250 broadband via a dedicated fibre optic wire, which doesn't affect our landline. Its costing us 65 quid every month so we're looking around for a better deal. The problem is, everywhere I look (including here), the is...

Jez2k by Investigator
  • 1325 Views
  • 16 replies
  • 7 Helpful