Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been applied for new hub replacing with damaged one. It was not my fault for .Already received mail from EE for further step. So my question is may I need to pay anything to send old one back at post ?
So I had a houseguest recently when I was away for the weekend, I come home and shortly after they've left I go to get my WiFi card out of the router as I need it for my Xbox, I can't find it anywhere and was wondering if anyone has ever lost the WiF...
Hi I keep losing my EE WiFi connection. I have phoned 150 but just cannot get through to talk to them. They keep sending texts saying I will be charged. I am sure it’s a scam because they said I have to pay charges. What do I do when nobody answers ...
Why won’t Ee accept my move from bt because I have had battery backup provided by BT and until recently supported by both ee and Bt ?
Pay my broadband bill can any help me
Had perfect fibre to the property connection since install 4 months or so now. Today we had a MJ Quinn van parked outside and their engineer up the pole. He was there a couple of hours. I had a feeling mine would go off and it has. I’ve spoke with EE...
Recently I moved from BT to EE. Installed the EE router, hybrid connect and extenders and all fine. Then I changed the SSID of the network from the default and now I’m getting the above message when I connect to WiFi. The WiFi is working but the app ...
Printed at good speed on BT Hub (15 secs) - on EE Hub slows to a crawl (5 minutes).Epson ET-2820 connects via wi-fi to laptop.Switched EE to 2.4Ghz only. No change.No spare slots on printer for ethernet cable - only one to my PC, everyone else uses ...
Posted in the open:@kwakers wrote:After chatting with a so called tech expert he informed me my router isn't faulty but the power supply adapter is. I'm a bit skeptical this all started when I accidentally turned my router off. (Power button is a bit...
Have a smart hub (3rd replacement in a year) but this one since Thursday is unable to work properly. I reset smart hub, And also take out power to router and will only stay up for about 10 minutes and then stops working and hub light stays green. Got...
