Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45711 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89003 Views
  • 11 replies
  • 12 Helpful

Poor service

Since moving to ee and upgrading to full fiber  my service has never been so bad .Itfrequently drops out the increased download speed is hardly noticeable  and the app always seems to be under maintenance at the exact time I need to access it.   A re...

New broadband is terrible

Can anyone tell me, beyond the awful bot text feature how I can get someone to address this awful internet issue I’m having, moved from Virgin to EE on the promise I’d have the same speed and capacity, previously had Virgin500 and never had any issue...

Botty95 by Visitor
  • 431 Views
  • 1 replies
  • 1 Helpful

account linking

After switching from BT and receiving no email with account details  etc. Managed eventually to get an account number after calling EE but still cannot add my broadband to my EE app or the website. It refuses the Details form with "Please enter a val...

Resolved! Possible refund

Hi, quick question. My home phone has died a death and I’m not replacing it. I’m under contract for phone line and broadband until November 2025. Can I get some money back on the phone line? Thanks in advance. 

Lizzywil by Visitor
  • 325 Views
  • 2 replies
  • 1 Helpful

Account number

I literally can’t find my account number as I am planning to opt out from my ee broadband and I found it’s too lengthy to know it . Help me out as I login and I literally can’t find any information the mail send by ee . thanks 

Forced 5GHz connection.

Evening all. I wasn't sure which section to post this in so here we go for general chit chat... what I'm wanting to achieve is for my tv (jvc amazon fire edition) to connect, and stay connected to the 5GHz  network ad opposed to the 2.4GHz it current...