Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44157 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85471 Views
  • 11 replies
  • 12 Helpful

Can't connect smart speakers to Smart Hub Plus

Having real issues connecting a Google Nest Mini and a Sonos Play 1 to the Hub. I can set up a Chromecast Ultra fine, which makes it all the more perplexing. I've tried at the usual stuff people recommend and even switched to WiFi 6 compatibility and...

Incorrect account number

HiI need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use...

CeeMee by Visitor
  • 572 Views
  • 2 replies
  • 0 Helpful

Account

New here, can anyone tell me how I see my bill? Says it's been generated but when I log in to see there's no options to see my bill what I'm paying or anything my app won't connect to my router either 

Emma454 by Explorer
  • 252 Views
  • 3 replies
  • 0 Helpful

Is EE FTTP dual or simplex !?

Hello guys,Maybe someone could help me because i'm intending on jumping to the 1.6Gbps package and i need to know if the actual fiber cable, more exactly the end of the cable is dual or single because i'm intending on having my own wifi7 router with ...

denede by Investigator
  • 1108 Views
  • 29 replies
  • 6 Helpful

Re: Miss-sold EE broadband

I so wish I had come across your post before agreeing to change to EE.  I wholeheartedly sympathise with you as  I also feel that I was grossly mis-sold the broadband package by EE, the only difference is that this was done over a lengthy telephone c...

Fattyfoo by Investigator
  • 1223 Views
  • 9 replies
  • 1 Helpful

Resolved! Final bill for too long after notice

Hi I phoned up to notify I was leaving at the end of my contract(30th October) on the 30th september. I have my new services to go live on the 30th October.  I recieved a bill today for an entire month (15th October-15th November) so 16 days past my ...

gazza1988 by Investigator
  • 418 Views
  • 2 replies
  • 3 Helpful