New EE router not working with Smart Plugs

[Dreamnought]

I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.

I have tried switching off 5Ghz temporarily but can't connect to any plugs whatsoever. I could get the plugs to connect if I switched off 5Ghz AND set WPA security to 'none' but when I turned the router back to default settings everything stopped working again.

An older post mentioned switching off 5Ghz and turning the firewall off but there's no setting for the latter in the EE hub menu.

Any help would be really appreciated, this has been so much more difficult than with my old BT router.

[Mustrum]

@Dreamnought   which EE routre do you have?

You should not turn the firewall or WPA security off.

Turning off the 5Ghz band, and trying each mode normally work.

But also changing the SSID and password to those on the BT router can save lots of changing lots of devices.

If you still have the BT router you could connect the WAN port to a LAN port on the EE roter and carry on using that for the plugs - you may need to change toe IP range on the DHCP settings, or turn DHCP off on the BT router - all depends on the routers and devices you have.

[Dreamnought]

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@Mustrum wrote:

@Dreamnought   which EE routre do you have?

You should not turn the firewall or WPA security off.

Turning off the 5Ghz band, and trying each mode normally work.

But also changing the SSID and password to those on the BT router can save lots of changing lots of devices.

If you still have the BT router you could connect the WAN port to a LAN port on the EE roter and carry on using that for the plugs - you may need to change toe IP range on the DHCP settings, or turn DHCP off on the BT router - all depends on the routers and devices you have.

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Thanks for your interest in my issue.

It's the Smart Hub SH31B.

I understand that usually just turning 5Ghz off should work but it doesn't. I've tried both quick and slow blink methods with all 7+ smart plugs and switches I own and none are connecting to the hub despite working first time with my old Hub.

I don't have the old BT router or its details.

[XRaySpeX]

In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB creds. which are now the same as BT's.

[Dreamnought]

Thanks for your reply.

I'm not setting up a third party router, it's the router I got with my new EE package last month. I was with BT previously but that router has now been returned.

The router is already setup and working for broadband, the issue is that it can only pair with my smart plugs by turning security off completely, which then makes the plugs go offline again once I turn the WPA back on.

[XRaySpeX]

I know but they obviously apply to any router incl. EE's own & you said you did not remember the BT details which @Mustrum  suggested you use.

[Dreamnought]

Ahh I see.

You mention that those settings also apply to EE routers but I've went through every menu in my Hub Manager and can't change anything such as Modulation / Multiplexing / VPI etc. only broadband username and password which were already set correctly.

[XRaySpeX]

Yes, with the SH+ most of the settings are hard-coded in the router or the ONT (modem). For Full Fibre the only settings of relevance are the BB username and password which is all I really wanted to point out to you as @Mustrum suggested them.

[Dreamnought]

Thanks for taking the time to reply anyway, it's appreciated.

[Dreamnought]

Any other ideas? This has stumped me and I've spent weeks pulling my hair out trying to sort it.