Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We're currently with Virgin's M250 broadband via a dedicated fibre optic wire, which doesn't affect our landline. Its costing us 65 quid every month so we're looking around for a better deal. The problem is, everywhere I look (including here), the is...
Hi, sorry if this is a common question but haven't been able to find a solution. Recently bought a TP Link Archer C80 to replace EE smart hub. When I plug it in it to the wall it isn't able to get internet.I've configured the PPPoE settings. My old r...
Not sure if this is the right place to post, so forgive me if not. I've just upgraded to EE full fibre but my wifi security cameras no longer connect to the network. I've read that I need to change my android phone back to 2.4 from 5.0 but have no id...
How do you cancel ee before the 14 day cool off period, on phone for 40mins got through to customer service only to be told they can't hear me on phone then hung up so on phone again waiting nearly 40mins again I want to cancel this new ee is shockin...
Hi. I have EE full fibre which currently enters the property at ground level. I am about to have some work done to the house and the contractor has asked for me to arrange for the box to be moved to another location. I have looked at Open Reach but c...
Can somebody please enlighten me. I have to update my broadband to full fibre. BT and Plusnet both say it would be provided by EE so even though I register through one of these, would I actually become an EE customer and have to deal directly with th...
So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...
At the suggestion of BT I moved over to the EE platform. I was explicitly told that I would get a new router and it was all simple and painless. I have obviously paid EE for the privilege of doing so. However, two days after the transfer and having r...
Installed new EE Smart Hub Pro along with a Smart WiFi Pro extender. The house previously had a BT Smart Hub until yesterday. After setting up the router I was able to connect all the devices again, phones, iPads, printers, Alexa etc. However I tried...
Got the new wifi 7 installed, supposed to be the all singing all dancing wifi that reaches every corner of your house.... but we still have a dead spot in the house. Customer service have sent out a 2nd extender unit and explained that these mesh / b...
