Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1447 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46961 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91613 Views
  • 11 replies
  • 12 Helpful

Engineer Visit

HiI've just renewed my broadband package and I've had to choose a date for an engineer to visit my home for the broadband. Do I actually need this and is there an option to cancel? Surely its a simple process as with the other BT router. 

Resolved! 2 x EE Home Phone Adapters, neither contect to hub.

I need to connect my landline to my Smart 2 BT Hub after the move to EE. I could not use a cable without drilling holes in the walls and I don't think the wife would be too happy with that anyway. So plan B, use an EE adapter. I plugged it in for a f...

ajw1100 by Investigator
  • 1161 Views
  • 5 replies
  • 0 Helpful

Cable into property

We are moving properties and where the front room will be has no TV ariel or Internet cable for the EE box (these are currently into a separate room).Will EE adjust where the cable enters the property in order for a simple white cable from the receiv...

Marty444 by Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

I've just had EE install Wi-Fi into my property.The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair wi...

TA65 by Visitor
  • 789 Views
  • 1 replies
  • 0 Helpful

Resolved! Home Phone Adaptor not linking

As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...

Wallsy10 by Investigator
  • 2054 Views
  • 11 replies
  • 6 Helpful