Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Direct Debit problem, I am deaf and have ONLY broad band.There was a problem and my direct debit was cancelled, I wish to verify whether or not EE have set up a new direct debit, due 8th Nov.I have no landline and use a different mobile phone network...
Hi I went to EE store and they said had to move my BT broadband to EE. I am not certain if this would be better. Please could you share your experiences? I think if I move to EE they will charge me more.
My broadband keeps disconnecting, is there anything I can do to solve this?
I m a new customer. Promised that my connectivity would be much better switching from BT. what a mistake I’ve made. Appt booked - no technician/engineer turned up got cut off so set up EE but it’s so bad we have no signal upstairs I already hate the ...
I switched over to EE from BT and kept my BT router. When I want to turn on my vpn, it states EE and it is not password protected. I do not know if I still use my BT hub name or choose the EE one. Any help and advice is more.than welcomed.
What do I need to do about it
I’ve just had the smart hub plus and I need to purchase a longer cable. The cable I need is from the wall socket to the hub shown below. Can anyone advise please from the wall socket to the router/hub. Are they standard or do I need something spec...
Hello community…activation date for my home broadband is 7th November…(original date was 28 October, they changed it for some unknown reason) …I doubt activation date can take place as I do not have an Optical Network Terminal installed.I notified EE...
When I got moved over to EE, my digital voice phone wouldn't pair with the EE router. After a long-ish phone call, I got through to someone who did some kind of resets his end. I restarted the hub and phone and got it working.Now, after I found out t...
Just switched from sky Wi-Fi to EE, the general speeds are much better and averaging around 200-400 mbps download speed however about every 10,15,20 seconds ill get really bad spikes in ping for a few seconds. does anyone know how to fix this please...
