Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44551 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86458 Views
  • 11 replies
  • 12 Helpful

BT smart hub not able to pair with EE app

renewed BT broadband contact and somehow being pushed to EE broadband last week . Was told the old BT hub should be working but I am not able to pair it with EE app when trying to use wifi control. It gave error message “ it is our fault. Try do it l...

Smart Hub Pro - weird port forwarding problem

Hi. Just moved from BT to EE with the Smart Hub Pro. A set-up which was working on the BT router, doesn't on the Smart Hub Pro.The Smart Hub Pro connects to a switch, behind which are two computers. One is a web server and port forwarding rules are s...

Saccheri by Investigator
  • 778 Views
  • 10 replies
  • 1 Helpful

Resolved! EE Smart Hub Plus (SH31B)

I have the  EE Smart Hub Plus (SH31B) and I want to move the router more central in my house. I have The new broadband 500 mbs doesn’t connect to the traditional phone socket. They connected a new socket from outside to inside the house from the tele...

sjm750 by Contributor
  • 659 Views
  • 1 replies
  • 1 Helpful

WHAT HAS GONE WRONG WITH EE?????

郎郎勞**bleep** ...... 6 hours I will never get back ....wasted on calls to EE...... Who have taken £££££££ out of my bank but cant tell me why 勞. Changed Broadband package a couple of months ago to save a few quid ...from a unlimited land line & Broadb...

Resolved! EE App

Can the EE App connect to a BT Hub? if so, what wifi controls can be adjusted?