Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45112 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87734 Views
  • 11 replies
  • 12 Helpful

Broadband not showing on my EE app

Hi All,I've been waiting months for EE to resolve my issue, so I've recently purchased a property and wanted EE broadband in it. Ordered original order through the app and had to get a new order made up due to openreach issue, I've contacted them twi...

dave2771 by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

BT to EE Broadband set up

Hello, I am totally confused having just turned off my BT hub and turned on my EE hub as ALL of my internet connections is still showing as being connected to the BT hub (which has no power to it nor any connection), and when I told my laptop to forg...

Resolved! Disconnected broadband

I’ve been without broadband since Tuesday 26th. Raised to EE Wednesday and have been told nothing since. Confirmed my account is active and should have service. Spoken daily with the fault team only to be told it’s with openreach and they are just wa...

Outgoing port 25 times out

I'm a hoster of a home email service, as I tend to stay away from the big email companies.It's been running flawlessly for the last 6 or so months, but recently any connections I've tried to make to the server have timed out, but only on Port 25. Unf...

Arzumify by Investigator
  • 538 Views
  • 7 replies
  • 0 Helpful

Smart Hub Pro 2.4Ghz band

What sort of speed are those who are using the SH Pro getting on 2.4 Ghz?I am getting 130Mbps everywhere to my Pixel 8, in the house seems remarkably stable when I switch off the other two bands. (On 900 package).I reinstated SH Plus for comparison a...

Ewan15 by Skilled Contributor
  • 434 Views
  • 2 replies
  • 1 Helpful

Shocking from EE/BT

I am also posting this in the BT forum, this issue is effectively resolved but I feel this needs publicising.In April may dad was getting fed up with the amount Sky was charging for their TV package, he was also with Sky Broadband and didn't have an ...

BrendonH by Community Hero
  • 903 Views
  • 1 replies
  • 0 Helpful

Braadband failing

I have a new EE Router & Full Fibre with Digital Voice & an EE Extender in another part of the house.  All has worked well & to spec. for the last 3 months, or so.  It's nominal rate is 150 and it has been achieving close to that.Digital voice & TV (...

Fibre to property

Hello.  On my broadband, I'm currently only able to get 20 Mbps down and 1 Mbs up as I think I'm on Fiber to Cabinet, and then copper wire to the home.  Is it possible to put in a request to Openreach so that they will install, or provide a quotation...

Setters by Investigator
  • 538 Views
  • 9 replies
  • 3 Helpful