Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by • EE Community Manager
  • 4860 Views
  • 0 replies
  • 7 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by • EE Knowledge Specialist
  • 6011 Views
  • 30 replies
  • 25 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by • EE Community Manager
  • 10080 Views
  • 44 replies
  • 28 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by • EE Community Star
  • 48751 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 95548 Views
  • 11 replies
  • 13 Helpful

Resolved! Is anyone happy with EE

Just drifted over from the BT forums as I have taken the plunge to take up the offer on the "Full Fibre Busiest Home Bundle"Made a couple of posts on this forum and getting warnings already from other users saying "Stay away" and "Don't bother"I know...

timprocter by • Established Contributor
  • 17540 Views
  • 37 replies
  • 17 Helpful

Resolved! Broadband internet

Hi , my internet is very low. If I go on the kitchen I don’t have internet. I paid for 900 Mbites/sec and EE grants me for min 700MB/sec. I receive just 280MB/ sec. What I need to do?

sorake by • Explorer
  • 532 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't download Apps on TV, Phone + Tablet

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's w...

HelenLuLu by • Investigator
  • 929 Views
  • 9 replies
  • 2 Helpful

Resolved! line reset

Hi how can i get my line/dlm reset. i have had a faulty router that has caused my line speed to drop significantly thank you

carol2025 by • Investigator
  • 1275 Views
  • 14 replies
  • 1 Helpful

Broadband Issues

Absolutely no broadband in Aberdeen area. The app is being "updated" so can't contact anyone. Having to use data to post this. Really annoyed 

Grumph by • Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

Broadband down liverpool

No broadband or phone service this is an absolute joke now. Especially when you have a child who is special needs and rely on the broadband! Im definitely leaving now

Krobbo01 by • Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Broadband

Broadband has just gone down have rest it and nothing is there a issueBarry south wales

Brillooo by • Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful