Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45221 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87939 Views
  • 11 replies
  • 12 Helpful

New router after upgrade

I currently have the EE smart router from 2023, together with a set of the white mesh discs. I couldn’t get a definitive answer from EE technical as to whether the discs would work with the latest router. The best they could offer was that they might...

Iane15 by Contributor
  • 956 Views
  • 20 replies
  • 4 Helpful

Broadband and landline

I have just recently changed to EE and my installation isn’t due until the 14th so no active broadband but says on my app that my bill is due on the 9th of this month. Is this now it works. Paying for something i don’t have installed yet? Tia 

Karif84 by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

Resolved! Smart bulbs and splitting bands

Hi there Until recently I have had smart bulbs working with my Amazon Alexa. They suddenly stopped working and I can't get them connected. I read that I can split the bands so I can fix the problem and I have managed to find how to do it but I'm worr...

Sandra777 by Investigator
  • 1392 Views
  • 14 replies
  • 6 Helpful

BT broadband email address transfer to EE

I placed an order today to move from BT broadband to EE broadband and I am worried I will loose access to three btinternet email addresses I have or will be reduced to just web access. Is this the case or can these email addresses be kept active and ...

Outage in Dronfield, Derbyshire

Service went down at 5 am today and in spite of three deadlines from EE when service would be restored we are still waiting.Very poor service and no opportunity to speak to anyone. Shame I can't tell Kevin Bacon what I think of his service.Consequent...

Full fibre IPV6 with UCG Max

Hi,I have had EE full fibre for a few months now. From day one with a UCG Max router and it had been working without a hitch. The issue is I need to access some IPV6 sites for work stuff and upon going to this link: https://test-ipv6.com/It seems I a...

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Mcatk by Investigator
  • 453 Views
  • 2 replies
  • 1 Helpful

Wifi controls

So I have wifi controls set up so the devices turn off at night time and come back on in the morning.All well and good until the children disconnect their devices then reconnect and it then re adds it as a new device! Meaning they are no longer in a ...

Lb9024 by Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Smart Hub Plus Port Forwarding

I have received my Smart Hub Plus today, having been persuaded to move from BT Broadband to EE Broadband for the benefits of Wifi 6.I have set up port forwarding in exactly the same way as I had it configured in my BT Smart Hub, to allow RDP access t...

garywood84 by Established Contributor
  • 3597 Views
  • 18 replies
  • 6 Helpful

Useless pro products

Just installed the smart hub pro few days ago. Paying extra but no difference. Also for day been trying to set up the WiFi pro extender and no joy. Absolutely dreadful waste of time company. I’ll be cancelling all my products. This topic is a warning...

Username5025 by Established Contributor
  • 2061 Views
  • 34 replies
  • 41 Helpful