Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was a BT customer for many years. I was lucky enough to get full fibre 900 Mbit a few years ago, and it's great, but has always been let down by the lacklustre BT SmartHub. So I have been waiting and waiting for the EE Wifi 7 router and it has fi...
Over past three weeks EE broadband service dropping out at regular intervals, a sky community post on this issue says the fault lies with “major fault in BT transmission layer” and EE service check states that they are working on a fix and expect goo...
Hi all, new to the forum but not to ee been with them for years with phones Took the plunge and had their broadband switched on yesterday - everything ok apart from won’t connect to my hikvision CCTVLoads of posts but I’m not that tech savvy so don’t...
So, if I open my EE app and log into says account closed, this is not the case as account very much live and running. It seems that with the latest data migration the EE/bt gurus are unable to migrate user details matched to account details, thei...
Signed up couple months ago as was offered by ee a package deal and to pay virgin early exit cost. We don't have to do anything that EE does everything just plug equipment in. They did nothing like that, they only took over the landline from virgin ...
I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...
My broadband has been stopped and I didn’t want this I only missed one payment has I’m aware can I please let me back in and set up payment plan my benefits go in 28th of every month. I don’t understand why my internet off and I owe that much I don’t...
Hi guys,I'm currently out of contract with Vodafone broadband and paying £50+ for 150mbps speeds.FTTP has just become available in my area (near Preston) and I tried to upgrade with Vodafone fibre 900 but they said there was an "issue with my landlin...
I have been a customer of BT for 5 yrs with no problems at all. Come renewal time about 6 months ago i was told BT were merging with EE and if i wanted to stay where i was then i would need to change to EE.i was sent a new ee hub and all was well for...
I've recently had EE FTTP setup and installed - All working good with the Smart Hub Plus.Ideally, I'd like to use my UDM straight into the ONT - I've tried setting that up with PPPoE and username/password bthomehub@btbroadband.com / BT, auto DNS, but...
