Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Openreach ONT has Power, PON, and Port 1 lights on, but my EE router is flashing orange.The ONT was turned off during the Openreach test. Could someone from EE or Openreach please confirm whether the line has been fully activated, or if a remote r...
Hi, I recently signed up for broadband, and my next door neighbours have received a notice from their provider (BT) to say that their broadband will be stopped because they’re switching to a new provider. We believe this to be due to my sign up next...
So i placed an order on the 24th and EE closed my account down so its still the same email for my new account but i can’t access my new account because my old one shows up now i cant track my order or anything please someone help i dont know what to ...
Hi Is it possible to use a Smart Hub Pro and the Smart Hub Plus together to create a Mesh Network? And if it’s possible does this mean WiFi 7 wouldn’t function at all? As it stands I only have one device that’s capable of connecting to WiFi 7 the re...
There are 2 of us in the the house using BB and landline, with iPads, phones etc. Do I need to add my devices to a group? What is a group? Do I want to create one anyway?
After moving house I was told that I have to open a new account. All along I have told each EE sales person that I want wifi 7. The engineer arrived to instal fibre broadband but didnt have the router. The router arrived today and its the wifi 6. ...
So spend hrs on phone and fob off with a new plug adapter for my Wi-Fi router waited four days for it got it plugged it in and the box still doesn’t work! gezzzz
My broadband is really slow a cuts out
July 16 - Filed complaint for NO INTERNETJuly 17 - Engineer appointment (no one came)July 18 - Had a series of phone calls to all EE guides about not having internet.July 19-23 had a lot of conversation about this engineers and techs. After remote ch...
I have reported this twice online and have had a technician call but still no rectification.Social Media apps (FaceBook, LinkedIn, et al) and online game apps (Roblox, PUBGMobile, et al) stopped refreshing live feed or failed to connect to servers. T...
