Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So agreed to sign up to full fibre install date was 18th September, BT openreach contractor turned up (MJ Quinn) ripped out copper landline connection and installed modem on wall etc but no connection red light, said nothing he can do and left, conta...
Hi AllWe now have Sky Glass with EE broadband. When we turned the TV on and had Sky broadband, Sky Glass was immediately available. Now, with EE Broadband, we turn the TV on, and it takes approximately 30 seconds to allow a connection. Before this, i...
I have signed up for "new" EE broadband as an "upgrade" from "legacy" EE broadband; both being full fibre (FTTH). The sales agent suggested I needed to plug in the new Smart Hub Plus on activation date for it to activate. Is this really the case or...
I have tried to contact EE I have been given a Mobile Broadband instead of a Home Brand, I had contacted BT to tell them I know longer use landline I was then told I could be upgraded with a SmartHub. Signal is not great for wifi purposes can anyone ...
Wondering if I can somehow make my bills from both broadband and mobile phone available on my app ?Thanks
Plugged my laptop into my Smart Hub Plus via Ethernet earlier this evening and simply cannot achieve speeds of over 370 mbps (900mbps package). I have tried all 4 LAN ports and they all produce the same results. I have switched from Cat5e to 6 to 7 a...
I would appreciate if someone can help. I can't reset Wifi Controls (Parental controls) settings and remove websites from blocked list that I once had set using EE App for BT Smart Hub few months back. All used to work fine till May. An app update (i...
I have just ordered the EE Smarthub after explaining that I do not have a line to the house. After reading about it, all sites I have look at say plug into your existing line! I was assured that a line was not needed. Can anyone confirm that a smarth...
I took delivery today of my New EE Smart Hub and Smart wi-fi disc, when I went to box up the BT hub & Disc in readiness for the Jiffy bag to return the equipment, I found I’d lost the wi-fi disc box.Do I need the box or will the Jiffy bag be sufficie...
