Can’t set up WiFi controls in the app

[CJMH]

EE Smarthub 3 and latest iOS.

Start the process to set up WiFi controls but never gets past the first step (see photo).

deleted and reinstalled the app 

reset and restarted the hub

nothing works

 

[JimM11]

@CJMH When did you get the EE installation done!

[CJMH]

Sorry should have added that detail. Original installation was over a year ago. This is a replacement hub as the previous one stopped working, now just can get the WiFi controls set up from the app

[JimM11 · Accepted solution]

@CJMH Note the serial number on your replacement EE Router, give EE a call tomorrow and have them check that it matches what they have and is activated!

[CJMH]

No help on the phone. Engineer booked for 25/6

[JimM11]

@CJMH Just because the app is not working, strange!