Can’t set up WiFi controls in the app

[CJMH]

EE Smarthub 3 and latest iOS.

Start the process to set up WiFi controls but never gets past the first step (see photo).

deleted and reinstalled the app 

reset and restarted the hub

nothing works

 

[JimM11]

@CJMH When did you get the EE installation done!

[CJMH]

Sorry should have added that detail. Original installation was over a year ago. This is a replacement hub as the previous one stopped working, now just can get the WiFi controls set up from the app

[JimM11 · Accepted solution]

@CJMH Note the serial number on your replacement EE Router, give EE a call tomorrow and have them check that it matches what they have and is activated!

[CJMH]

No help on the phone. Engineer booked for 25/6

[JimM11]

@CJMH Just because the app is not working, strange!

[koalakoala]

I can’t get my discs set up with the app either

I didn’t have wifi for days

Now got it back on but can’t connect the discs

Tried everything so many times

Got to be the worst app ever

[JimM11]

@koalakoala Not sure from the post if they have ever worked so just giving you the two EE help links!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

[koalakoala]

Yes Jim they worked for a year til our wifi gave up

Hub back on but no matter what we try we can’t get them connected

Tried calling, all they can offer is an engineer’s visit !,

Wish I’d never left BT

[JimM11]

@koalakoala You have done well i only lasted 11 months before going elsewhere!

What was the cause of the first down that you now have all the issues with? They did not per chance just do a EE Router swapout with you?