1.6gb gaming package high speed not good enough

[Jay03kuga]

We have this fabulous 1.6gb gaming package we had a good speed up to the 1st 7 months and then 3 weeks ago we been having problems for on the upload is rubbish 104 upload we should be getting at least 200 upload and the download on speed test doesn't show over 600 its unbelievable we pay loads of cash amount for a rubbish service a openreach engineer who is a good friend of mine said we need our profile changed on out fibre line I spoken to EE customer service all im getting from then is the same thing your home Broudband is working from our end well its not from my home 

EE is starting to show there customer service is no good just take my cash thats it ...anyone got any ideas please 

[XRaySpeX]

@Jay03kuga : What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.