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Full fibre orders stopped

hohihon
Contributor
Contributor

My street has had all the full fibre infrastructure installed and I was successfully able to sign up to ee full fibre broadband with no major issues. My neighbours who were previously showing as being able to get full fibre (but were waiting for existing contracts to expire before signing up) are now no longer able to get full fibre. Only  part fibre contracts are being offered. The odd house is showing as having full fibre available but mostly not anymore. Any ideas why this might be? 

9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

Where exactly is this showing?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker. Do this for yourself & a neighbour who doesn't show up wherever as getting Full Fibre.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Address 45, LONDON on Exchange CHISWICK is served by Cabinet 33
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted) 
8071.8201965.3UnavailableAvailable
8068.8201960UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--AvailableKCI2 Assure
Other Offerings Availability DateVDSL Multicast
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
Y

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is restricted at the exchangeFor all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Address 43, LONDON on Exchange CHISWICK is served by Cabinet 33
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted) 
8074201967UnavailableAvailable
8072.8201964.9UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
1000220--Available--
Other Offerings Availability Date
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
Y

 

FTTP is not available.The exchange is not in a current fibre priority programmeAs a WLR withdrawal exchange, product restrictions applySOADSL is restricted at the exchangeFor all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
XRaySpeX
EE Community Star
EE Community Star

That's only the result for your house. What about for 1 of your neighbours who doesn't show up as getting Full Fibre for comparison? That's where your query lies. isn't it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Address 43, LONDON on Exchange CHISWICK is served by Cabinet 33
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

8074201967UnavailableAvailable
8072.8201964.9UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
1000220--Available--
Other Offerings Availability Date
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
Y

 

FTTP is not available.The exchange is not in a current fibre priority programmeAs a WLR withdrawal exchange, product restrictions applySOADSL is restricted at the exchangeFor all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Thank you for your interest

@XRaySpeX . Now osted for my house (45) and for my neighbours house (43).

XRaySpeX
EE Community Star
EE Community Star

Yes, your house (45) shows it has Full Fibre (WBC FTTP) while your neighbour's (43) doesn't. It only has FTTP on Demand which is a v. expensive business product.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

My question is why? Until a few weeks ago everybody in my street could sign up to full fibre, now only random houses can. It’s as if they are rationing the number of houses that can sign up. 

XRaySpeX
EE Community Star
EE Community Star

Who knows the workings of OR's mind? Maybe there are now no spare ports on the splitter node that supplies FTTP to your street & a few weeks ago there were. Could be over the last few weeks as you & others took up Full Fibre you filled it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP