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2.4ghz keeps dropping

EmC154
Investigator
Investigator

‎08-06-2026 06:56 AM

Hey

We're having issues with our 2.4ghz continually dropping, so none of our Lamps, camera or Alexa work, nothing's changed or been added etc, spoke to Customer service 5 days ago who did a reset and raised a complaint, it all worked after that and now it's stopped again for no apparent reason, any ideas? Do we need a new hub? 

We have Fibre to the door so it's normally super good and consistent and was all working brilliantly when we had BT BB but the EE BB has been less reliable 

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎08-06-2026 08:24 AM - edited ‎08-06-2026 08:34 AM

@EmC154 What hub are you using, see links below. Only for the EE Smart Hub 6 + and the 7 Pro versions that have been FW updated starting around the 25th May onwards...

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

And if you fall into this? See the @bobpullen Answered method for the quick fix!

Solved: Re: my outside camera keeps going offline. - The EE Community

 

EmC154
Investigator
Investigator
In response to JimM11

‎08-06-2026 08:50 AM

Thanks we have the 6 + will try the channel change and if not will come back 

0 Helpful
EmC154
Investigator
Investigator

‎08-06-2026 09:16 AM

We've don't that previously but still working for a bit and then dropping off

0 Helpful
JimM11
Community Hero
Community Hero
In response to EmC154

‎08-06-2026 09:31 AM - edited ‎08-06-2026 09:33 AM

@EmC154 Are you using the Main and the Compatible networks on the 2.4Ghz band, when did you change the Hub from the BT one to the EE one? Would also power off the Hub for five minutes after you have applied and saved the changes so that they take effect....