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2.4ghz keeps dropping

EmC154
Investigator
Investigator

‎08-06-2026 06:56 AM

Hey

We're having issues with our 2.4ghz continually dropping, so none of our Lamps, camera or Alexa work, nothing's changed or been added etc, spoke to Customer service 5 days ago who did a reset and raised a complaint, it all worked after that and now it's stopped again for no apparent reason, any ideas? Do we need a new hub? 

We have Fibre to the door so it's normally super good and consistent and was all working brilliantly when we had BT BB but the EE BB has been less reliable 

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6 REPLIES 6
JimM11
Community Hero
Community Hero

‎08-06-2026 08:24 AM - edited ‎08-06-2026 08:34 AM

@EmC154 What hub are you using, see links below. Only for the EE Smart Hub 6 + and the 7 Pro versions that have been FW updated starting around the 25th May onwards...

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

And if you fall into this? See the @bobpullen Answered method for the quick fix!

Solved: Re: my outside camera keeps going offline. - The EE Community

 

EmC154
Investigator
Investigator
In response to JimM11

‎08-06-2026 08:50 AM

Thanks we have the 6 + will try the channel change and if not will come back 

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EmC154
Investigator
Investigator

‎08-06-2026 09:16 AM

We've don't that previously but still working for a bit and then dropping off

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JimM11
Community Hero
Community Hero
In response to EmC154

‎08-06-2026 09:31 AM - edited ‎08-06-2026 09:33 AM

@EmC154 Are you using the Main and the Compatible networks on the 2.4Ghz band, when did you change the Hub from the BT one to the EE one? Would also power off the Hub for five minutes after you have applied and saved the changes so that they take effect....

EmC154
Investigator
Investigator

‎08-06-2026 07:16 PM

Hi, just retrying and changing the password on the compatible network, so will see how that goes

I think it's been about a 6/7months since we went from BT to EE, and it wasn't a great experience, it was previously consistently reliable and since it's been dropping regularly both the 5gh, and now this with the 2.4, it's really frustrating 

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JimM11
Community Hero
Community Hero
In response to EmC154

‎08-06-2026 07:21 PM - edited ‎08-06-2026 07:27 PM

@EmC154 Be careful then, the FW update that has been applied may not be the whole cause off your current issue's and you could be having a Hub issue..... 

It's only been since the FW update that relates to SOME user's with issues so not sure if it is at all widespread. Below is how the FW updates have kind off went so worth a look see what you have.

Do you have any external booster's / range extenders / AP's etc to the EE Hub?

Do not have any EE Equipment, but do see if the Comp can be set fixed channel also, if so have the Main and the Comp on the same first, if not stable select opposites. ie one on channel 1 and the other on 6 or 11.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026

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