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Smart Hub Plus SH31B - router download and upload sync speed no longer showing

monitorcurve
Established Contributor
Established Contributor

‎22-04-2024 04:59 PM - edited ‎22-04-2024 05:02 PM

  • Router: Smart Hub Plus SH31B
  • Firmware Version: r1.34.0-R-994210-PROD-83002
  • App Version 1.13.1

Anyone noticed the same thing on the "Check your Hub’s status", that "Downstream sync speed:" and "Upstream sync speed:" have disappeared from the router page, when you go to http://192.168.0.254/StatusScreen or http://192.168.1.254/StatusScreen (whichever subnet you have your router on)

This is not a browser/device/caching issue or the fact that the router was recently restarted as when the router gets a connection it should show the sync speed, and had been up for a day or so previously and still not showing it.

This is before and after pic (the old pic I have is of the router on a different firmware, but the firmware version was up-to-date and the same as the current pic, I just don't have a pic of that)

Before:

router-before.png

After: (where's the download and upload sync speed gone?!)

router-now.png

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎22-04-2024 09:29 PM

@JimM11 : I thought your tag was addressing me.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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