Router blue flashing

silvio7389 · ‎27-12-2023

Hi all. Does anyone know if EE have any problems in Grays, Essex? I came back from holidays today and I saw that from 25th of December 12pm there is no internet connection. Have anyone else from this area experienced any problems?
Thanks in advance,

Silvio

XRaySpeX · ‎27-12-2023

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

silvio7389 · ‎27-12-2023

Thanks for you reply @XRaySpeX but i don’t have a landline number. What should i use to check if there are any faults in the area?

XRaySpeX · ‎28-12-2023

Sorry, you need a landline no. for that check. Rather short-sighted of BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎28-12-2023

Hi @silvio7389

Tried restarting your router.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Mustrum · ‎28-12-2023

@silvio7389 Why worry if anyone else has a fault, just follow the guidance in the Help pages and/or let us know your symptoms or ring customer support.