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Unable to access WiFi enhancer

eefix
Explorer

‎08-01-2024 08:17 PM

Hi,

I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).

I contacted support within the app in December and they claimed a fix was on the way, which never came. Is there any way to get in touch with the technical team to resolve this?

Dan

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎09-01-2024 07:02 AM

Hi @eefix 

You can contact them the same way as you did before or by called EE on 150. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
eefix
Explorer

‎09-01-2024 08:28 AM

Hi,

They were unable to help resolve the issue - i noticed a lot of people were being assisted on this forum and actually having their issue resolved. I was hoping the same could be done for my issue.

Thanks

0 Helpful
Paddy-B
EE Community Support Team
In response to eefix

‎09-01-2024 03:02 PM

Hi @eefix,

Thank you for posting. I'm sorry you can't access the Wifi enhancer and that my colleagues weren't able to help when you called. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. 

Thanks,

Paddy

0 Helpful