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Unable to access WiFi enhancer

eefix
Explorer

‎08-01-2024 08:17 PM

Hi,

I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).

I contacted support within the app in December and they claimed a fix was on the way, which never came. Is there any way to get in touch with the technical team to resolve this?

Dan

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎09-01-2024 07:02 AM

Hi @eefix 

You can contact them the same way as you did before or by called EE on 150. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
eefix
Explorer

‎09-01-2024 08:28 AM

Hi,

They were unable to help resolve the issue - i noticed a lot of people were being assisted on this forum and actually having their issue resolved. I was hoping the same could be done for my issue.

Thanks

0 Helpful
Paddy-B
Former EE Employee
In response to eefix

‎09-01-2024 03:02 PM

Hi @eefix,

Thank you for posting. I'm sorry you can't access the Wifi enhancer and that my colleagues weren't able to help when you called. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. 

Thanks,

Paddy

0 Helpful
MrGine97
Visitor
In response to Paddy-B

‎06-07-2024 03:27 PM

I’m having the same problem I’ve tried everything restart router reset the app everything only want it to turn game mode on really stressing 

0 Helpful
JimM11
Community Hero
Community Hero
In response to MrGine97

‎06-07-2024 05:13 PM

@MrGine97 You do have the busiest home bundle or the active addon for wifi enhancer?

Standard and Fibre Broadband Plans Terms and Conditions | EE

0 Helpful
Appleaday
Investigator
Investigator

‎26-11-2024 10:06 AM

I also have wifi enhancer as an add on to my full fibre all rounder plan but the controls for it are not appearing in the my EE app, again I call customer service and seem to have no idea what is happening, can a EE employee on here please help?

 

paul

0 Helpful
JimM11
Community Hero
Community Hero
In response to Appleaday

‎26-11-2024 10:13 AM

@Appleaday If you are looking for help with your wifi enhancer addon option, then a call to EE CS would be your best option. Copied the link below for you to get to them.

Contact Us To Request Technical Support for Broadband and Landline | EE

0 Helpful
Appleaday
Investigator
Investigator
In response to JimM11

‎26-11-2024 11:16 AM

I’ve just used the link you provided it did some tests rebooted my hub then someone rang me, I explained the problem but again the advisor had no idea what I was talking about

0 Helpful