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Horrible Experience

Rann12
Explorer

First time using EE and the experience has been awful.

Over 48 hours without broadband and yet no engineer has been dispatched. Customer service say so but no connection has materialised. Even customer service has no idea what is going on. 

So much work and study lost due to this issue, and yet no support still. Very disappointing. 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Have you had any connection before the 48 hours? I.e. Had it been installed at all or has it just gone down?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
No. This is the first instance and the broadband is still down (4th day so far)
XRaySpeX
EE Community Star
EE Community Star

Well, get onto CS to complete the installation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Rann12 What does it say on your e-mail for installation, is it a self install home wise you do it all, or install by OR at the premises, no one has any account or information about you/the install/ or what is involved. You need to supply the information.

If you have had an e-mail or text that states you are now live, you can plug in the equipment we sent you, it would/can be something along those lines.