Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can anyone tell me how I can pay my broadband bill
Hi there, I was looking at BT's website and it clearly states, that if a BT engineer has to come out and sort my phone line, then its to be done through my provider EE. The EE engineer stated that I had to contact BT, myself. Again, im moaning, wit...
How do you write a complaint ? I've had 90gh or whatever its called for over two weeks now and they have not arranged an engineer. The list goes on. I've had it with them!! [Mod edit: Add title/move to new thread]
I have moved and upgraded from BT to EE full fibre (1gb).On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.I now have an EE router and on the first floor the bar...
Hi. I just had Openreach install my new line for the 990mpbs package. Speed is rubbish. After the first day which was close to the correct Speed, it now fluctuates between 60 - 990.I noticed that a car drove over the cable while the engineer was inst...
I am planning to order EE broadband to a house I am buying with an requested activation date of the day we move in.The house already seems to have a BT Openreach Fibre modem on the wall.When I order the service, will I be able to specify to deliver t...
I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...
Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help
If I want to eventually use a 3rd party mesh system after getting EE broadband, do I just need to set aside the EE router and plug one of the mesh boxes direclty into the BT Openreach ONT/Modem?Also - does this mean that an landline I have specified...
