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Fibre installation/openreach issues

Dai41
Visitor

‎05-02-2026 01:22 PM

My estate has got full fibre installed however my house is 1 of 5 out of over 100 houses that is unable to get it as there seems to be a mistake by openreach when registering the houses. Spoke to an engineer on the estate who said they have finished installation and showed me on his device it is available for my property. I have emailed openreach who replied with the generic we do not plan to install in your area right now. I have asked them to run missed premises review but with no reply. Where do we go from here? We are paying more for a slower speed than people with double our speed 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-02-2026 01:36 PM

What does BT Wholesale Broadband Availability Checker estimate for your landline number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎05-02-2026 03:34 PM

@Dai41 Are you an EE or BT customer? OR is a customer to EE/BT so don't expect any reply from OR to you!

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