Cancelled contract bill

jontee1937 · ‎05-02-2026

I have cancelled my Broadband and returned the equipment as requested but have received a letter telling me I owe £26.99.

EE have cancelled my direct debit and now they are telling me I need to send them this payment.

Northerner · ‎05-02-2026

Hi @jontee1937

Give EE a call and ask them. That way you can make sure your account is settled.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎05-02-2026

@jontee1937 call customer support, you’ll probably find but that letter was sent out before the payment was cancelled.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎05-02-2026

Had you completed your min. term when you cancelled?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎05-02-2026

Hi @jontee1937

Give EE a call and ask them. That way you can make sure your account is settled.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.