Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40626 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73843 Views
  • 7 replies
  • 12 Helpful

My router is flashing pink

I had bt upgrade to fibre "faster" broadband last week and it's not faster and has now packed up altogether.  Router is flashing pink, have reset but no joy. Any suggestions please. 

Ness14 by Investigator
  • 1193 Views
  • 4 replies
  • 0 Helpful

slow up load speed

iv just bought a tp-link wireless router on ee and the up load speeds are nearly non-existent, advise please

1ginge by Explorer
  • 871 Views
  • 4 replies
  • 1 Helpful

Rubbish service

What sort of company set up a fibre contract, send an engineer who puts fibre in the house only to find there is none on the street.Then no communication to let me know what is happening !!**bleep** SHOWER

Slow Broadband

I recently changed from a Dell Inspiron All In One Desktop Computer to a HP 24-ck0012na All-in-One PC. Internet is now slow to non-existent. The PC is upstairs and the router is downstairs, but it was not as bad as this with the Dell.  Samsung Galaxy...

Port Forwarding woes

I've been trying unsuccessfully to open some ports that are required for a game from my PC.  I've recently changed from BT Smarthub 5 to EE full fibre but the basic router functions are the same. I've added a rule for ports 2302-2303 internal and ext...

Do I contact EE or BT?

Have Broadband and phone contract with EE but pay BT line rental (copper wire).  We have recently had building work done but builder has covered over our internal telephone connection.  I now need a new feed into the house. I don’t know whether I hav...

Connected, no internet

Ongoing issue, some days more frequent than others, connected to wi-fi but internet drops out for about 30 seconds to a minute, but remains connected to broadband.I've tried multiple things to resolve (all the usual suggestions) but it continues.Any ...

Only 26mph signal and Norton is slowing laptop down

Although I live in a beautiful area the speed of the internet is shocking. The maximum I can receive is 32 to the router and 22 to my laptop . I'm struggling to work as its even slower as apparently Norton is using too much and slowing down my laptop...

Resolved! Switching from BT to EE broadband?

Hi guys, I have been looking for ways to help save myself some money and found EE broadband. I am currently paying £70 per month for BT Full Fibre broadband, my contract renewal is March 2024, I see that EE offers the same broadband for £52 for exist...