Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey Alli upgraded yesterday to SH Pro from SH Plus all is working but the EE App fails to connect to my router.so I cannot check parental controls and devices or set up the WiFi Pro Extender. I am still on the same package and opted to just upgrade t...
Hi All,I'm experiencing an issue with my EE Smart Hub Pro wifi, which I've upgraded to on my existing 900Mbps plan.I've switched off the 2.4GHz channel on the main Wifi SSID and activated the compatible Wifi and linked this to legacy devices that can...
Q2 2019 - BT Smart hub connected to Sky Q & mini box via ethernet cable plus 5 white wifi extender discs (old property, thick walls); no issues to talk about until late Q4 2024.Late Q4 2024, changed to EE router & 3 wifi extenders.Since then repeated...
I was without broadband for over a week due to a faulty power cable. It took three attempts for a replacement to be sent out. I would like compensation for the 8 days I was without service.
Previously reported. Can't 'manage broadband' via App.Tried reinstalling.Escalation is phone call only...no point having app.
Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...
What is going on with the broadband I’m a new customer and never had any issues with other providers this has to be the worst company for broadband why is nothing working connection is rubbish and you expect me to pay my bill if I’m having these pro...
Hello open reach have been trying to contact the council in order to arrange fibre broadband. please see reply from council [Mod edit: Title added.]
Hi,I'm currently in dispute with EE regarding compensation due for delayed broadband installation. Long story but was told that I as I had cancelled the order the account was then closed and I was no longer eligible for compensation. (Cancelled the o...
