Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, first post here so if I've missed any details please let me know so I can add them.We recently moved from BT to EE, and have had lots of issues. It started with our neighbours being connected on our line instead of us, which took a few days t...
Just moved from bt broadband and most of the time my wifi is ok but every now and then I’m getting a message saying I’m offline. It’s a bit of a nuisance when filling out forms etc but it’s something I’ve never had before with BT. I’ve tried restart,...
While playing Xbox my internet has extreme lag spikes to around 500+ ping on most games making them completely unplayable sometimes. My download speed is also terribly slow . The internet seems to work just fine on every other device in the house . E...
Hi, we had an engineer call to switch over our old (well not so old, just 12 months) BT router, mini box etc; to new EE kit. Since then our internet keeps dropping out or causing the TV to go into buffering. We also have less connectivity around the ...
Hi my internet has been bad for about a week and I cant get by talking to a BOT . When I go onto the EE site to test the speed it just buffers ( See Photo ) . I have done all checks possible . Any ideas
Hi We recently moved our broadband from BT to EE I was looking at the ability to use EE WiFi hotspots and see I need to login using EE ID and password From what I can see on the forum and online, that is just the email address and password we use to ...
Constant problems of packet loss, and terrible mbps, had a few engineers out. Have moved the main box to be closer to the Xbox. It's hard wired now, can't game atm can't seem to clear the fault. 2 months of this is starting to drive me mad. Only half...
I asked this question to a customer support individual and they said probably not but not too sure. I currently have a broadband and landline account. If I close my broadband account, can I keep the landline?
I have signed up today to switch from sky to ee and received a small to say I have to setup my openreach modem but I don't have one. They are sending me the smart hub plus, can I connect it directly into my little BT box, as u do now?
Hello All,Just received my smart hub pro, whilst it appears to be working well on my PC on the 6GHZ 160mhz wide band at 754.78 (although the previous router would reach 860 on WiFi at 5GHZ) though the latency appears improved. I am noticing a severe ...
