Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had reason to contact EE several times during the past week. We live in a big old house that has several routers of different strengths in order to keep the wifi going in the house and into the office in the garden. I couldn't get new land l...
Hi ya I am receiving the Error code IPC6023 Despite having 2 Home Help Technicisms and 2 Openreach Engineers Visit still no improvement and one any ideas as this is now 21 days in to having issues - It Looks like EE Are blocking the Ports and Connec...
Hi all, I have this week changed over from BT to EE, and 90% of the time I can't access the parental controls for the broadband. I reinstalled the app, nothing, then reset the router in case it was a connection issue. I still cannot get on the broadb...
Hi all. Just recently got this but despite connecting via ethernet and trying to connect via WiFi connect, I cannot get the hybrid connect to work. The Hybrid Connect keeps flashing green. The signal shows two bars out of three whilst it's trying to ...
How can I add someone else to the account so the person can also pay the broad band bills
For the past week or so my Internet has dropped regularly at 8.30 in the morning - lights go to yellow on the router and we have to restart it several times before it's back up and running. What could be causing this - Is there some sort of maintena...
Two weeks ago my home network suddenly started showing certain devices as 'connected / no internet access'. It seems to be affecting most devices on the network randomly, including phones (both iPhone and Androids), tablets, the Smart TV and my lapto...
Hi Everyone,EE are trying to get me pay £1332.95 for leaving within the 14 days. I've rung them on numerous occasions and explained to them that I rang to cancel within 14 days to which they agreed. But now it's been sent to a debt collection agency....
Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...
Hi Ali_A I am trying to reach someone at EE - but cannot. I have troubles with my wifi at home & have been through the process of testing etc. I finally receive a text saying I need to reply Help or call back - but none of my texts will go through. I...
