Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Yes,good evening,I am continually receiving a text message telling me to that I need to return a Hub unit.After numerous attempts to phone can you please arrange for the texts to be stopped as the equipment that we had to return as per EE Technician...
Has anyone else's WiFi decided to stop working right when the ee app and website are under maintenance?or is it just me. I'm in County Durham for reference regarding location in case it's a local thing.
A new iIP address is showing and I cannot get access to edit my previous iIP address on my printer( an older model ) any ideas
Hi, ive got an old toshiba laptop which ive been trying to get working recently. My only question is, is there any way to revert the EE Super Hub Plus from Wifi 6 to a more compatible standard for older devices??? Before you say it, yes I've tried th...
Good evening. Can someone please tell me how would I receive the contact number for my landline.?
Pac web addresses are beneficial compared to having the power to switch providers like EE. I recently bought the new PS5 Portal, and my PS5 and Portal won't connect. I've done a few administrative tasks, but now there's no connection between the port...
Has anyone else noticed that EE don't care about existing customers? I have noticed I'm paying £52.99 for 900 Mbps, and that's with a £5 discount i am also paying £20.50 for a SIM. If I were a new customer the broadband would be £35.99 ive been with ...
I recently received a letter stating I had to renew my mobile contract to continue receiving the benefits. It gave an address to go to (ee.co.uk/bb-renew) but when you go to this address it tells you nothing on renewing. What do I have to do?
My broadband has never worked correctly on my computer, phones and tablet work ok , the site really sucks as it says on my phone it's time to upgrade, so click on this to be shown deals, a screen comes up saying there's a problem to ring a number, y...
