Hi, before I psych myself up to spend the next three days on hold, would anyone know why EE keep 'messing' with my Broadband Upgrade order? It's been cancelled and re-ordered several times as far as I can see (apparently at my request - which is simply not true!). It's not due until next month so I guess there's no delay at the moment, I just can't figure out the purpose of this behaviour. Also, why are they so keen for me to send back gear that they never sent me in the first place (it's old pre-EE BT Gear). I mean they are welcome to it, it won't be of much use to anyone I suppose, but I don't really appreciate the at least three reminders to send it back or the threat of being charged £100+ will rain down upon me. Besides, I'm still using it, and will be until they install the fibre gear. The mixture of random behaviour and outright aggression is a little unnerving and possibly a bit unhinged!
For the most part I'm quite happy with EE.
So, seriously people, don't alienate me, I'm an okay guy.
