Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The app when viewed on iPhone is as good as useless. I have previously set up the smart hub, 3 smart WiFi plus devices and the smart hybrid hub. When I go into the app sometimes they appear and most of the time it’s like I have nothing set up apart f...
Hi - reaching out to try and find a resolution to current situation with EE.When taking out a new phone line with EE online team (3rd on account), I was asked by the agent about my tv and broadband package, to which I told them I was in a current con...
Hi, I am using an EE TV box connected using broadband via WiFi. My TV reception on any channel I am viewing regularly ceases/freezes every 4 minutes 20 seconds and I receive an error message on screen (IPC6023) stating there's a problem with my broad...
Not sure if this is the correct forum - wasn't sure if it should go in the BB and Landline forum or the Digital Voice forum. I have a BT Hub and digital voice phone with unlimited anytime calls, but my bill comes from EE. Anyway, this is a question...
I have set up my new smart hub plus but can't get my smart wifi plus connected it just keeps flashing orange ive tried resetting tried with the ethernet cable it then connects but as soon as i move it upstairs it won't connect please help
Hi.I am trying to change providers but it seems issues with my postcode prevent this. For some reason, multiple companies use the postcode for the road next to my property, rather than my actual postcode. Normally it's not a problem as the post stil...
Hi, Wondering if anybody in this community having the same issue. Moved from BT to EE. Got the Smart Hub Pro and 1 Smart Wifi Pro. For over a month, everything is working fine with the Smart Wifi Pro connection reaching the bottom of a long garden. O...
Is it normal for an installion for full fibre to take over 6 months? Thanks
My broadband has been intermittent for 2 weeks. An engineer has just cancelled and told me to ring to re-schedule bit there seems to be no way to do this. I've tried to call but keep being told to use the text service which doesn't help at all.
Can I do an internal switch to a different account. For example, Full Fibre 74 mbps at £29.99 pm from my present, which is 64 mbps at £33 odd pm?
