Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I purchased a public hotspot plan with EE. I can't log into half of my devices, sometimes the hotspot appears then disappears. When I can login it logs me out so I have to redo it. I would like a REFUND please I paid £39 just so I could work from hom...
Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.First device doesn't work (Flashing RED on 4G).Promised a new one, not been sent. Yet another complaint raised, why I d...
I've now moved to a place that apparently is meant to be guaranteed 35 poxy mb, but I'm only getting 28mb. They also want to charge me £5 more for this, coming down from 50mb at £46.99.Feels a bit **bleep**e tbh, I realise it's all dependent on the a...
Ever since I was moved from BT to EE in April, I have had an issue with my ethernet connection. It takes up to 45 seconds for the ethernet to actually connect with the internet after resuming from sleep. My PC is permanently plugged into ethernet, ...
Hi GuysI have recently migrated over to the EE Broadband but kept all my existing BT equipment. My problem is I have 3 BT black discs and a BT Smart hub. Only 1 out of the 3 discs is working. I have tried all pairing methods but I can't get the bl...
Hi, I'm wanting to change some of the network device names on the hub. Could do this on my previous BT SH easily, but apparently on the EE Hub it can only be done via WiFi Controls in the app.But WiFi Controls doesnt work - just get "We can't load t...
I have BT Full Fibre 900 but do not get what I believe should be minimum speeds (only about 600 mbps via WiFi) - is it possible to get your the EE WiFi 7 router to see if this speeds things up?
Got sold to move from BT fibre to EE, so far worst decision ever. We were told we would see no difference in service at all however it's like night and day. Massive Latency Variation and Packet Burst/Loss when gaming to the point where it's not worth...
I have recently transitioned from BT to EE broadband including a digital landline using a BT phone adapter and the original handset(s) (Panasonic). I have the EE hub and internet access is fine. The hub manager shows the adapter is registered and “in...
I got text from ee saying my broadband bill is ready log on to view and pay can't find it how do I locate it
