Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
For the past few days, my wife has been attempting to go to the above website. On every single device and all common browsers this is being blocked in the home although we can reach it outside the home via EE mobile.This is a perfectly innocent and l...
How can I get a replacement hybrid connect when I sent it back by mistake?
Can anyone help.Before BT moved my account to EE I could simply login to the MY BT app and view my package details, usage complete bill etc for my BT package which included BT Broadband, BT TV package and BT Mobiles package.BT first moved my BT mobil...
I will be moving in two weeks. My current and future houses both have FTTP. The instruction from EE is to take everything not fixed to the wall.There are two white boxes fixed to the wall. I believe one is a modem and the other a battery backup, t...
Hey all,so I have been a BT customer for many years and had their halo three system which worked really well. I had three discs. They extended my signal into all parts of my house but recently I have been ported over to the EE set up With Smart hub a...
Signed up back in September and paying for 1.6g which initially we were getting speed of 1.3 to 1.4 but since start of Oct we are averaging 300 to 500 which is ridiculous.
Hi all, I have an issue with the ee home app.It was working perfectly fine. I had set everything up no problems at all. Then the fibre engineer came out and installed the fibre line. Now I cannot get the app to move past the message "it wasnt possibl...
Trying to get to grips with my new "Smart hub plus" router (App version 1.13.1, firmware r1.35).Connectivity is excellent. The user interface I'm having a number of issues with.For example my ancient Acer laptop shows under "My Network" (via http://1...
Hi, I've recently migrated to EE from BT and got all new Kit...Smart Hub Plus, 3 Smart Wifi Plus discs and Hybrid Connect.No matter which way I add the Smart Wifi Plus discs I cannot get them to show up as extenders which means I can't manage them (i...
I have had to change to EE from BT as this is the new domestic service - asked to send back old discs and replaced by EE WiFi hubs.this has disrupted many services in the house including sky- had to get sky engineer out . THE EE app does not connect ...
