Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
As a last resort I am posting this in case anyone can offer any help or advice. I first placed the order for Full Fibre 1.6Gbps back in early December, the 13th to be exact. Was given that day a date for hardware (router etc) to arrive on the 6th of ...
Evening all, I've a weird issue that has cropped up following a power cycle of my Smart Hub earlier today. Upon powering back on, my network SSID is no longer visible on any device.I've done some troubleshooting, including: - Powercycling- Switching ...
How long will it take to complete switch over after install got my old supplier (virgin) to send me final bill. Do I need to contact old supplier?
When I was switched from BT and installed the EE Smart Hub Plus a year ago, the system for moving over all my previous devices worked perfectly - use the same SSID and password as I'd been using before on my ASUS XT8 mesh network.With three Smart WI...
Hi, I've just changed my BT FTTC to EE full fibre FTTP with an EE Smart Hub Plus and I'm getting an excellent speed at the hub (900+mbps), however I've a real problem with my portable devices (mobiles laptops etc). For example, I'm getting a speed of...
Hi my interest is not working how can u fix this as I’m paying for something that is not working
I have just had WiFi installed and was working fine but then now it has stopped and I can’t see the WiFi network on my devices
Hi I ordered broadband from ee and the day I received the Smart Hub Plus I returned it without opening it and collecting it from the post office. I have no use for it and have moved out of the house a long time ago but now I have received an email sa...
I moved from BT to EE on the last day of my BT contract on 9th Jan. both BT and EE have taken direct debits for broadband payments after this date. why have i been charged twice when this is now the 'same company'
