Hi Russ5 and Derang. I have in the past two weeks gotten a little further but with no solution yet:- after undertaking an online chat to ask again for help, a useful EE contact said they understood what was going on and asked if I would like to raise a complaint about the issue and I said yes and received an email and text with the complaint number. A week later (Sunday just gone) I rang 150 and the guy I spoke to said instantly that not linking accounts was a major known problem that (he said) was in the hands of a technical support team and was expected to be resolved for everyone affected by sometime mid-March! He agreed to have my two bills so far and future bills sent to me by post (I've only got 1 so far!), but that he expected by my next one (late March) the problem would be sorted and that I'd be online ok (😂).
I continue to live in hope that this will be the case although last night I received an email from EE saying "We are very sorry to see you go. Your feedback can help us to improve our products and services for others. The survey should take no longer than 10 minutes to complete". I've got no idea why I've got this because I haven't done anything about leaving, but I hope that it's some sort of automated response associated with them fiddling about with my account to get it linked.
I am retired from managing part of a major IT application live support organisation that dealt with and resolved issues like this all the time. My customers would be swinging a very large axe if my crews allowed problems like this to go on as long as they have!!
So, a little progress which I hope will lead to resolution, although like you Russ5, I wish I'd gone elsewhere (something I will no doubt ponder when my contract is up).
