Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44551 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86456 Views
  • 11 replies
  • 12 Helpful

Resolved! EE broadband help accidental switch

I was just looking at Vodafone broadband, and I entered my postcode and phone number, and the next thing I see I get an email from EE saying "SORRY YOU'RE THINKING OF GOING".  Does this mean I my contract is ending (I don't want it to).Edit:  No card...

Rossby by Established Contributor
  • 426 Views
  • 5 replies
  • 0 Helpful

EE call blocking feature query

With the BT Essential Digital Home Phone, I know it has a call-blocking feature built in.   But I noticed on the EE app, they also have the Call Protect feature.  Now it may seem a daft question, but I have noticed none of the calls that's been block...

Rossby by Established Contributor
  • 373 Views
  • 1 replies
  • 1 Helpful

Bt to EE brodbamd

I want to switch from Bt to EE broadband I still  have a  live contract with BT. Will it be any early termination fee?

LZsolt by Visitor
  • 277 Views
  • 1 replies
  • 1 Helpful

Full Fibre Pricing not competitive

I currently have my Broadband with Sky and tried to upgrade to Full Fibre. As a result of the prices I was offered I decided to look elsewhere.I am an EE mobile customer and my wife is with Vodafone. We made enquiries with EE and Vodafone, and EE are...

RDR22 by Investigator
  • 410 Views
  • 2 replies
  • 1 Helpful

Smart Hub Pro bands

Pardon my ignorance but I have recently traded up to the Smart Hub Pro Triband WiFi7 router.  I seem to be unable to isolate the 3 bands so that I connect a specific device to a specific band.  Is there a simple way to rename the 3 bands, or some oth...

AlanW4 by Explorer
  • 342 Views
  • 2 replies
  • 1 Helpful

Upgrading to a newer router while in Contract

Hello all,Unsure if that is the right spot, but I just wanted to check if other folks had experiences on this topic.I have a 1Gig Full-Fibre package with EE and the white Smart Hub.Now, I can see that with this package, EE now offers the Smart Hub Pl...

Wifi rouer ADSl

Hi i yust got the tp link wifi router TP link AX1800 adsl wifi router would this work with Ee using my own router do i need to do any settings 

"Downgrading" when moving from BT

I keep being badgered about moving from BT to EE, but when I check the deals that are available to me, it offers me Fibre 67 All Rounder" for the same price I am currently paying BT. If I visit the website as a new customer, it offers me Fibre 67 Ess...

BT Email

I am moving from BT broadband and setting up with EE as my new provider. I have a BT email address, can I continue to use this?

Bebiana by Visitor
  • 2349 Views
  • 7 replies
  • 2 Helpful