Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44250 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85713 Views
  • 11 replies
  • 12 Helpful

Terrible customer service

I am trying to take out a new broadband and TV contract and have spent more than 6 hours over 6 days to try and do this but everytime I call there seems to be an issue on my account that needs to be sorted before a new contract is taken out and every...

What sort of extension cable for router?

Hi all - I'm having broadband installed in a week's time. The way it works out, my main pc location will be about a 20m wire length away from the BT phone socket. I guess I can either run a phone line extension to move the router closer to the PC, or...

RogerH58 by Investigator
  • 785 Views
  • 4 replies
  • 0 Helpful

Internet Radio Dropout

Can anyone tell me, in layman terms, why when I connect my desktop computer to the internet my internet radio drops out, sometime for seconds but sometimes a lot longer or doesn't re-connect at all.Just recently replaced "old" BT hub etc with new EE ...

Resolved! Smart hub plus

I ordered a smart hub plus network, it works, as for my package, I only have a router and my plan shows that I can buy a phone contract and add a card to someone, but it keeps blocking me, why, how?

stefany19 by Valued Contributor
  • 664 Views
  • 12 replies
  • 1 Helpful

Original landline number not ported across

Hi I am a new customer to EE with broadband and landline, when instructing EE, I specifically asked to keep my original landline number which I have had for over 30 years.  The installation took place on 6/11/24, and I was told the landline number sw...

Sil8 by Investigator
  • 1252 Views
  • 26 replies
  • 5 Helpful

bill showing incorrect payment

Have been trying since September to have my bill to show the correct price to what i pay, keep ringing customer services to be told everything would be sorted within 48hrs, this is my first time with EE and not very impressed and as a big company thi...

John-201 by Investigator
  • 270 Views
  • 1 replies
  • 0 Helpful

Escalate Complaints

I placed an order on 26th October for new equipment following "move" from BT when contract expired.  Still not received anything.  Spoke to EE most weekends since (takes hours each time) and everytime they have said its now fixed and items will arriv...

Mark721 by Visitor
  • 305 Views
  • 2 replies
  • 0 Helpful

Billing Account Number

I’m trying to link my broadband to my EE app and it keeps asking for my billing account number. I’ve tried my account number shown on my billing but it keeps telling me to enter a valid billing account number.

t_garcha by Explorer
  • 278 Views
  • 3 replies
  • 1 Helpful

EE scores again

In a conversation w Exec Complaints on Thurs we had to remind them that compo promised on 13/11 still hadn’t been pd. Profuse apologies, will get right on it etc. Nothing since. Yeah, I know, w/e intervenes. Weird how I pay a coy, and it goes instant...

Minkey1 by Star Contributor
  • 437 Views
  • 3 replies
  • 2 Helpful