Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is it normal for the speed test in the EE App to not work?Under Your Hub Speeds it says you haven't done a speed test yet.When I click Run a Speed Test I get Speed Test didn't work, with a little message our fault, Try again or Come Back later.I have...
I have signed up for EE’s £5 pay as you go service, but can’t make outgoing calls. All I can hear is an engaged tone. Any suggestions please? Trying sort this through customer service is a nightmare.
I did this change in the EE shop and they told me I would just keep my existing BT router, but now a new EE router has arrived, do I need to change it ?Im getting the 900m+ speeds with the BT one .Thanks
I have 4 mobile and 2 broadband accounts with EE. All the phones and one of the broadband packages are together under one email address.I am having difficulty adding the second broadband account to the same email address, despite one of the phone con...
23-10-2024 19:44I just renewed my broadband and had a hard credit search appearing on my file. Can someone explain why?
Where to start?having recently took over my mothers financial affairs I discovered she was being charged £113 a month for broadband, TNT sport and a mobile, about 70mbps and a no data phone plan. BT.my mother passed away recently and that is when I d...
I purchased a public hotspot plan with EE. I can't log into half of my devices, sometimes the hotspot appears then disappears. When I can login it logs me out so I have to redo it. I would like a REFUND please I paid £39 just so I could work from hom...
Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.First device doesn't work (Flashing RED on 4G).Promised a new one, not been sent. Yet another complaint raised, why I d...
I've now moved to a place that apparently is meant to be guaranteed 35 poxy mb, but I'm only getting 28mb. They also want to charge me £5 more for this, coming down from 50mb at £46.99.Feels a bit **bleep**e tbh, I realise it's all dependent on the a...
Ever since I was moved from BT to EE in April, I have had an issue with my ethernet connection. It takes up to 45 seconds for the ethernet to actually connect with the internet after resuming from sleep. My PC is permanently plugged into ethernet, ...
