Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hoping one or many of you can help and support. I have recently joined EE Broadband and for the life of me I can't understand why I am not able to have my 2.4ghz and 5ghz with different names.I have checked EE website and see the following Smart hub...
I'm still in contact for my broadband, I want to cancel my direct debit and pay by credit card. Is this possible? I don't mind making manual payments once bill is issued, even better if the card can be charged automatically. How do I go about doing t...
Do not have my broadband account number
I am switching from Plusnet to EE.I have the Plusnet Router setup exactly as I want it with devices being allocated fixed IP addresses and port forwarding all set up.Is it possible to use the Plusnet Router with EE?
Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be gr...
e Poor. Engineers disrespect property and Contents. After the third visit from an engineer who on 3 occasions was unable. To fit the equipment properly. After speaking to EE three times. I know I'll have to go back to EE. To arrange a fourth v...
My Internet not working
HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...
I am trying buy a 4th Smart Wifi Disk. I cannot find how to get a Smart Wifi SW30A Disk through the EE Store. I have 3, coverage is not good in my office. I am willing to pay for the 4th disk but, I keep getting put into a perpetual loop... I have ch...
I’m in the process of switching from BT full fibre to EE 1.6GB, install date is the 16th, Openreach engineer is coming to swap out the ONT box. Just wondering if I should expect to receive my new EE router beforehand or if the engineer will be bringi...
