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Carla_1
Visitor

Is there an email address for ee? 

1 SOLUTION

Accepted Solutions
Mustrum
EE Community Star
EE Community Star

@Carla_1    from the Help Pages you could try these options:

 

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.
  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
  3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
 

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

 

Text relay

 

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

 

Sign language services

 

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter
 

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Carla_1 if you need to speak to customer services then you need to call. 150 from a EE device, There is no email address as emails are too slow to deal with customer issues. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mustrum
EE Community Star
EE Community Star

@Carla_1    from the Help Pages you could try these options:

 

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.
  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
  3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
 

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

 

Text relay

 

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

 

Sign language services

 

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter