Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, does anyone have a geographical telephone number for customer services? Eg 01XX?My phone plan does not include 0800 or 0300 numbers and for some reason I can’t text 66033Thanks!
I ordered a brodband from EE. In the contract I was promised 150mbps, but 100mbps is guaranteed. Today the engineer installed the broadband, fired it up for the first time and tested it??? 16mbps, second test 21mbps. This is not even a quarter of wha...
Me again!So after having issues with latency spikes with the white smart hub, EE ended my contract and put me on a new one with a black Friday deal, to essentially get me a smart hub plus which should help with my issues. I was told at the time that ...
I have facing an internet problem since 3rd December 2023. The internet can only be accessed in the kitchen and it is so unconvenienced to me. There are times where, it cannot be accessed at all - sometimes I will do work from home. I have no probl...
Cannot ring out.
Hi,Recently we have been pushed by BT to switch out their router for the EE smart hub. After doing so we are not able to connect our nest cameras (1st gen) back to the wifi and hoping someone here has also experienced similar issues. Things we have ...
Hi, I have bought 2 digital home phones to work with the new EE hub. I have registered them with the hub and they show up in the HUB control centre as within reach. However both phones say no service on your line. If you scroll down the message it sa...
Hi - I have just moved over to EE from BT on the Fiber 67 plan. If you look at what's included in the package then the EE Smart Hub is listed, however EE have made me keep my BT Smart Hub. Any reason why this is the case?Thanks
Is there a problem with landline in quintrell downs? My phone says check the line and there's no noise when you pick the handset up.
Does anyone have any tips on how I can improve the Wi-Fi signal from the EE router to other areas in the house. I currently have a smart tv in the kitchen but due to the poor signal I am unable to use anything other than freeserve. I have looked on t...
