Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

WiFi dropping out on some devices

I’ve had my broadband for over a year, I have several devices connected and never had any issues until this past week. My sons computer and my iPad  have no problem but all our phones my husbands iPad and the tv keep loosing signal  or it just goes u...

Kim173 by Visitor
  • 737 Views
  • 3 replies
  • 0 Helpful

Broadband

I have recently changed my broadband after some issues. I have stayed with EE and been given a new contract and new hub. Approximately £19 wqs credited to my account due to the issues. I was then billed £35 for my broadband in 1st June. My broadband ...

Clunk1552 by Contributor
  • 325 Views
  • 1 replies
  • 1 Helpful

Resolved! Openreach Modem?

I just agreed to change broadband providers today. I’m moving to EE broadband from plusnet. I just got a text from EE saying to ensure my Openreach Modem is connected and showing green. I haven’t got an Openreach modem. My plusnet router just plugs d...

Broadband dowm

Has anyone else had the broadband connection issues all afternoon on and off and now off again nothing with WiFi working constantly ringing and nothing is happening 

Sherm55 by Visitor
  • 538 Views
  • 2 replies
  • 0 Helpful

Resolved! 1.6 busiest home package slow speeds

so officially switch from BT 900 to BT 1.6 gbps today,  and what a disappointment it has been so far, not getting anyway near advertised speeds and even lower than guaranteed speed of 1.3gbps, most i have had is 1150mbps and sometimes shows 870mbps w...

EQUINOX1 by Investigator
  • 3046 Views
  • 28 replies
  • 7 Helpful

Can't access my broadband bill?

I'm getting the most dreadful customer service service from EE. I recently switched my broadband from BT to EE. I cannot access my bills online. I have phoned EE customer service 150 (tech and billing departments) now on 7 DIFFERENT OCCASIONS to try ...

Kirsty194 by Investigator
  • 1072 Views
  • 6 replies
  • 1 Helpful